Product Support Specialist

Muhlenberg County, KY - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Hours: Flexible Schedule; 30 hours per week (part-time)

Support sales and marketing initiatives programs and goals through telephone fax direct mail and email efforts with assigned or unassigned territories.

Responsibilities of a Product Support Specialist are to promote product awareness establish and maintain relationships and educate physicians along with key customers on Palmettos products. Our Product Support Specialists are responsible for continued communication with key customers including physicians nurses medical assistants and pharmacists to ensure:

Product awareness
Product education
Product availability
Increased prescribers of Palmetto products

ESSENTIAL FUNCTIONS

Major responsibilities will include but are not limited to:

Contact physician base provided by Palmetto to educate on and promote Palmetto products.
Establish and maintain relationships with key contacts in physician offices.
Manage regular call rotation.
Record and maintain customer database including demographics literature mailings and office infrastructure.
Research physician base as necessary to gain contact information.
Respond to incoming calls emails and voice messages.
Participate in product training to gain product proficiency.

QUALIFICATIONS

High school diploma or equivalent related experience (required)
Customer service / sales experience (recommended)

REQUIRED SKILL SETS

Outstanding communication and interpersonal skills
Demonstrated initiative with a high level of integrity and work ethic
Customer focus
Problem Solver
Excellent time management skills
Goal achievement attitude
Ability to multi-task
Computer proficiency with advanced knowledge of Microsoft Word Microsoft Excel and the internet
Ability to perform basic calculations and mathematical figures

ADDITIONAL RESPONSIBILITIES

Performs other duties and assignments as directed by management

PERSONAL CHARACTERISTICS

Responds well to direct supervision and goal oriented structure
Prompt arrival and regular attendance at work
Pleasant and cooperative attitude with internal and external customers
Enthusiastic positive attitude
Outgoing personality with the ability to listen

Job Type: Part-time

Required education:

High school or equivalent

KEYWORDS: customer service support sales inside sales pharmaceuticals

Hours: Flexible Schedule; 30 hours per week (part-time)Support sales and marketing initiatives programs and goals through telephone fax direct mail and email efforts with assigned or unassigned territories.Responsibilities of a Product Support Specialist are to promote product awareness establish an...