Customer Service & Lead Generation Associate
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
At Klynk were reinventing the way people cook. From Riku (worlds first automatic rice & curry maker) and Semi (smart induction cooktop) to the Klynk App & Recipes platform our mission is to make cooking smarter faster and more joyful.
Role Overview
We are looking for an enthusiastic and empathetic Customer Associate who will play a dual role in lead nurturing and customer relationship management. You will be the voice of the brand guiding potential buyers through their purchase journey resolving queries and delivering a smooth and delightful experience.
Key Responsibilities
Lead Nurturing
Interact with inbound leads across WhatsApp calls email and social media.
Understand customer expectations use-cases and pain points; provide the right product information.
Build trust by offering personalised demos comparisons and feature explanations.
Follow up with warm leads consistently (without being pushy) to support decision-making.
Customer Experience & Support
Assist customers pre-purchase and post-purchase installation onboarding usage queries etc.
Track open customer tickets and ensure timely resolution by coordinating with internal teams.
Maintain accurate customer and lead logs in CRM tools.
Insights & Collaboration
Capture customer concerns FAQs feedback and feature requests; share inputs with product & marketing.
Identify opportunities to upsell / cross-sell when relevant ethically and with value focus.
Requirements
What Makes You a Great Fit
01 years of experience in Customer Support Inside Sales or Relationship Management.
Excellent communication skills friendly crisp and reassuring.
Naturally empathetic with strong problem-solving instincts.
Tech-savvy and comfortable learning smart consumer devices.
Benefits
Why Join Futuristic Labs
Work at the intersection of technology food consumer lifestyle.
Be a core part of customer-facing strategy not just support.
Vibrant open and collaborative team culture.
Required Skills:
What Makes You a Great Fit 01 years of experience in Customer Support Inside Sales or Relationship Management. Excellent communication skills friendly crisp and reassuring. Naturally empathetic with strong problem-solving instincts. Tech-savvy and comfortable learning smart consumer devices. Comfortable working with CRM tools and maintaining logs.
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Door-to-Door Experience
- B2B Sales
- Time Management
- Marketing
- Cold Calling
- Salesforce
- Inside Sales
- Telemarketing
- Customer relationship management
- CRM Software
- Lead Generation
