Require a Customer Excellence Manager in Bangalore
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience & Support Excellence
Own and optimize customer interaction channels (calls chats emails) to deliver faster empathetic
and more consistent support.
Identify bottlenecks in customer journeys and lead cross-functional initiatives to resolve them.
Build robust order-to-contact processes ensuring seamless handoffs across supply chain product
operations and support.
2. Automation & AI-Driven Transformation
Lead automation initiatives across support and operational functions to minimize manual effort and
reduce human dependency.
Stay ahead of the curve on AI-driven tools and functionalities; identify and deploy cutting-edge
solutions that keep Supertails differentiated in customer experience.
Collaborate with product and technology teams to co-create scalable automation frameworks
integrated into core systems.
3. Process & Ecosystem Building
Design and implement standard operating procedures across customer and supply chain
touchpoints.
Develop scalable process ecosystems that enable sustainable growth while ensuring consistency in
service quality.
Drive adoption of continuous improvement practices (Lean Six Sigma Kaizen) to achieve
operational excellence.
4. Insights & Strategy
Use data and analytics to measure impact track KPIs and surface actionable insights for leadership.
Partner with product supply chain and business teams to ensure process improvements align with
organizational goals.
Anticipate future needs of the e-commerce ecosystem and proactively design solutions that
enhance agility and competitiveness
Requirements
37 years of experience in process excellence customer experience or operations roles in an
e-commerce technology or consumer-facing business.
Strong understanding of e-commerce supply chain order-to-contact workflows and customer
support ecosystems.
Proven ability to design and scale automation and experience with AI tools and digital
transformation projects.
Strategic thinker with hands-on execution capability; able to balance long-term vision with
immediate business needs.
Analytical data-driven and adept at using insights to influence decisions.
Excellent collaboration skills with proven success working with product and technology teams.
Exposure to continuous improvement methodologies is a plus.
Required Skills:
Bachelors degree in Business Administration Economics Statistics Finance or a related field. 25 years of relevant work experience in data analysis business analytics or a similar role. Proficiency in Microsoft Excel (advanced functions pivot tables VLOOKUP macros). Experience with data visualization tools such as Power BI Tableau or Google Data Studio. Strong understanding of statistical concepts and data interpretation. Excellent analytical problem-solving and critical thinking skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to translate complex data into clear actionable insights. Familiarity with SQL for data querying and extraction is a plus. Willingness to learn and adapt to new tools processes and business challenges.
Company Industry
IT Services and IT Consulting
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
