Duty Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Duty Manager ensures smooth operations of the Front Office department providing exceptional guest service and resolving issues promptly. This role involves overseeing daily activities coordinating with other departments and maintaining a high standard of hospitality.
Key Responsibilities:
Guest Relations:
- Welcome and assist guests ensuring their needs are met.
- Handle guest complaints feedback and special requests professionally.
Operations Management:
- Supervise the Front Office team including receptionists concierge and bell staff.
- Ensure check-in/check-out processes are efficient and seamless.
- Monitor lobby activities and maintain a high level of service quality.
Team Leadership:
- Train guide and motivate staff to deliver excellent customer service.
- Schedule shifts and manage staff rosters.
Problem Resolution:
- Act as the point of contact for emergencies or operational issues.
- Resolve conflicts and ensure guest satisfaction.
Reporting and Coordination:
- Communicate with other departments (Housekeeping F&B etc.) to fulfill guest requirements.
- Prepare daily reports and share operational insights with senior management.
Qualifications :
- Bachelors degree in Hospitality or a related field.
- Minimum one year experience in similar role.
- Proven experience in front office operations or a similar role.
- Strong leadership communication and problem-solving skills.
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
- Career development opportunities with national and international promotion opportunities.
Why work for Accor
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESSRemote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
