Groups Coordinator, Pacific

An exciting opportunity exists for a Groups Coordinator Pacific to join our Commercial team in Sydney. This role is responsible for supporting the management of group enquiries and ensuring accurate timely execution of processes that drive commercial performance across Accors Pacific portfolio. You will play a key role in coordinating RFPs maintaining data integrity and facilitating communication between hotels commercial teams and clients to deliver exceptional service and compliance with global standards.

Getting to know the role and your responsibilities

• Manage the lifecycle of group enquiries from initial request through rate loading and distribution.
• Coordinate the RFP (Request for Proposal) process for group travel accounts ensuring accuracy and compliance with global requirements.
• Maintain and audit group rates and data in CRM (Customer Relationship Management) and related systems providing troubleshooting support during audits.
• Prepare reports on RFP progress rate audits and performance metrics for leadership review.
• Act as a liaison between hotels commercial teams and internal departments to ensure smooth information flow.
• Support onboarding activities for new hotels and distribution initiatives.
• Assist with implementation of sales and distribution projects as directed by the Key Account Director.
• Organise and support client visits site inspections and familiarisation trips.
• Handle customer or agency enquiries related to group bookings promptly and escalate as needed.
• Contribute ideas to improve efficiency and client engagement within the sales function.

Qualifications :

What we need from you

• Certificate in Business Hospitality or related field (preferred but not mandatory).
• 12 years experience in a sales support or coordination role preferably in hospitality.
• Excellent organisational and time management skills with the ability to handle multiple priorities.
• Proficiency in CRM systems and Microsoft Office tools especially Excel and PowerPoint.
• Clear and professional communication skills both written and verbal.
• Strong attention to detail and accuracy in administrative tasks.
• Collaborative mindset with a proactive and service-oriented approach.
• Ability to interpret sales data and support reporting needs.

Additional Information :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.

Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.

Remote Work :

No

Employment Type :

Full-time