Associate Technical Customer Support
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Job Location:
Indaiatuba - Brazil
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Must be Based in Brazil - Remote position
Why You Should Join IntelexAt Intelex we empower organizations to improve Environmental Health Safety and Quality performance through innovative software solutions. As part of our Support Team youll play a critical role in helping customers succeed by ensuring they get the most out of our platform. Youll join a collaborative growth-oriented environment where your ideas matter and your career can thrive.
What Youll DoAs an Associate Support Analyst you will be the first point of contact for customers seeking technical assistance with Intelex applications. Your work ensures smooth operations and exceptional customer experiences. Key responsibilities include:
- Manage a dynamic queue of support inquiries and requests.
- Diagnose and resolve technical issues determining whether they are system or user-related.
- Escalate complex issues to senior support personnel when needed.
- Communicate with customers via multiple channels (ticketing system phone email web meetings and live chat).
- Focus on real-time support through live chat and phone.
- Troubleshoot and debug qualified system issues; analyze root causes and document findings.
- Collaborate with the Product team to categorize issues and support software release processes.
- Maintain accurate documentation in the Intelex Knowledge Base.
- Ensure timely resolution of customer requests within service level agreements.
- Identify opportunities for product and process improvements based on customer feedback.
- Build and maintain deep knowledge of Intelex products and applications.
Must-Have Skills & Traits
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication; ability to explain technical concepts to non-technical audiences.
- High attention to detail and ability to prioritize in a fast-paced environment.
- Positive attitude and commitment to delivering outstanding customer service.
Nice-to-Have
- Understanding of Environmental Health Safety or Quality domains.
- Bilingual proficiency.
- Familiarity with web-based application architectures and object-oriented design principles.
Technical Competencies
- Basic knowledge of programming languages ( XML JavaScript) and database languages (SQL T-SQL).
- Proficiency with Microsoft Office and common support tools.
- Experience in web application support or quality assurance is an asset.
Education
- Bachelors degree or college diploma in Computer Science Information Systems or equivalent experience.
- MCSE certification is a plus.
- Competitive salary and performance-based incentives.
- Comprehensive health dental and vision benefits.
- Flexible work arrangements (remote options available).
- Paid time off and company holidays.
- Professional development opportunities and access to learning resources.
- Inclusive collaborative culture that values diversity and innovation.
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Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
