People Operations Coordinator

About us

At Fenergowerenot just building software -weretransforming how the worlds leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the worlds top financial institutionswereon a mission to change the game.

Weremore than a global leader in AI-powered client lifecycle management -werereimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations we turn complexity into clarity. OurFinCrimeOperating System powered by agentic AI and intelligent automation helps financial institutions move faster act smarter and stay safer across 120 countries.

But wedontstop there.

At Fenergo we believe in a world where financial institutionsarentjust compliant -theyreconfident. Where technologydoesntjust meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build every innovation we deliver and every partnership we forge is shaped by that some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks our work empowers banks to serve their customers with speed integrity and peace of mind.

Joinus andbe part of a teamthatsbuilding smart solutions solving real problems and shaping the future - together.

What does this role entail

Our Global People & Places team is committed to partnering with the business to deliver an exceptional people experience across the organisation. We work collaboratively to create an environment where our people feel supported valued and empowered to thrive.

This role will suit an individual who enjoys a diverse range of responsibilities and brings a hands-on solutions-oriented approach. The ideal candidate will be driven resilient and motivated to succeed in a fast-paced environment with the ability to build trust and confidence with key stakeholders. As our organisation continues to grow and evolve a flexible and adaptable mindset is essential along with the ability to work autonomously and proactively while contributing meaningfully to the Global People team.

This role will support our global teams and report into the People Operations Manager.

Your Responsibilities

• Manage and resolveHRrelatedqueriesviaZendeskandprovide high qualityday-to-day HR administrationsupport.

• Monitoradherence toemployment legislation. Draft and update employment contractsandHRdocuments including employmentverificationsalary certificatesandotherrelevant documents.

• Act as a point of contact forinternalcustomer/employeesseeking guidanceoncompanyHR policiesand procedures.

• Ensure adherenceto SLAsandPeople Operationsperformancemetrics.

• Maintainaccurateemployee records in theHRIS includinghiringonboardingand ongoingemployee data management.

• Contribute to process optimisation and support HR projects as processes and transactions transition into People Operations.

• Coordinate purchase orders and invoices for the HR department to ensureaccurateandtimelyvendor payments.

• Review HR metrics and performance indicators and takeappropriate actionwhererequired.

• Undertake other tasks as assigned depending on business needs and project requirements.

• Minimum 1-2yearsinHRoradministrative roles.

• Experienceworking with HRISplatforms(RipplingandWorkday).

• Experienceusingticketingsystems (Zendesk Services Now).

• Excellent written and verbal communication skillsdemonstratingstrong grammar and clearaccuratecommunication.

• Solidunderstanding of the full employee lifecyclefrom hire to offboarding.

• Ability to build effective working relationships across all levels of the organisation including senior leadership and external stakeholders.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

• Collaboration: Working together to achieve our best

• Outcomes: Drive Success in every engagement

• Respect: A collective feeling of inclusion and belonging

• Excellence: Continuously raising the bar

Whats in it for you

(Ireland)

• Healthcare cover through the VHI

• Company pension contribution

• Life assurance/ Income protection

• 23 days annual leave

• 3 company closure days

• Annual bonus opportunity

• Work From Home set-up allowance

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management

• Other competitive company benefits such as flexible working hours work from home policy bike to work scheme sports and social committee weekly fitness and sports classes and much more

• Buddy system for all new starters

• Collaborative working environment

• Extensive training programs classroom and online through Fenergo University

• Opportunity to work on a cutting-edge Fintech Product using the latest of tools and technologies

• Defined training and role tracking to allow you see and assess your own career development and progress.

• Active sports and social club

• State of the art offices in the heart of Dublins Docklands with great facilities canteen and games area

Diversity Equality and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued respected and can reach their full potential. We do not discriminate based on race colour religion sex national origin age disability or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications merit and business needs. We believe that a diverse workforce enriches our company culture fosters innovation and contributes to our overall success. We strive to provide a fair and supportive environment for all employees promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Required Experience:

IC