Operations Support Coordinator Ireland

Operations Support Coordinator - Ireland

Location:

Remote/ home-based with occasional weekly/monthly keep in touch days with the team in our Limerick or Dublin Office.

Salary:

Hours: 40 hours a week flexible (8am 5pm)

Responsibilities to include but not limited to:

Monitoring the client email inbox and responding to queries

Inputting and tracking reactive jobs on our tracker /CAFM system

Actively monitoring open reactive jobs including chasing for updates and allocating reactive jobs to engineers and contractors

Raising purchasing orders for engineers and other team members as required

Allocating PPM tasks to engineers and contractors

Ensuring any subcontractor PPMs are booked in on time

Attend client meetings on a weekly basis (online and in person)

Attention to detail is imperative for this role and continuously looking for improvements

Scanning compliance documentation (in-house and sub-contractor)

Closing down completed jobs and uploading any associated paperwork

Reviewing documentation and raising any issues to the Account Manager in UK/Ire

Assist Account Manager with client reporting including helpdesk stats and trends

Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager

Following up with sub-contractors for paperwork/certificates in relation to completed works/inspections

Raising remedial actions following works or inspections

Processing quotes as required and acquiring costs from in house engineers or contractors

Assessing completeness and appropriateness of sub-contractor RAMS

Additional tasks as required

Key Requirements:

Previous administrative experience desirable

Previous helpdesk experience is desirable

Previous experience of Corrigo is desirable

Previous experience overseeing contractors required

Demonstrate strong administration skills

Strong IT skills including Microsoft Office

Excellent telephone and email manner with solid communication and interpersonal skills

Excellent attention to detail