Operations Associate, GTM Accelerate

About Stripe:

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead.

About the team:

The Professional Services team exists to drive the adoption of Stripes capabilities across our user base from Fortune 100s to high-growth startups. Within this group the Accelerate team is responsible for the critical zero-to-one phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly integrate with high quality and derive strategic value from Stripe immediately.

Accelerate is Stripes dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration fraud prevention setup and financial reporting. Whether through our foundational (free) tier or our premium high-touch service the goal is identical: eliminate friction reduce implementation risk and accelerate time-to-revenue.

What youll do:

Stripe is launching Stripe Delivery Centers - a brand new global team to design implement and grow Stripes operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues building operations driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripes growth. If you like challenging scaled problems and are an amazing teammate we want to hear from you!

As an Onboarding Specialist you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users guiding them through best practices for integration dashboard configuration and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.

Responsibilities:

• Drive Time-to-Value: Manage a portfolio of user implementations acting as a lightweight project manager to ensure they hit their planned go-live dates.
• Deliver Technical Workshops: Lead pre-built interactive workshops covering critical topics such as API integration Dashboard utilization Fraud/Radar configuration and Financial Reporting.
• Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
• Operational Readiness: Go beyond codehelp users set up their teams for success by advising on dispute management workflows and reconciliation processes.
• User Experience: Provide exceptional customer service to ensure a positive onboarding experience acting as a reliable partner so users feel supported and confident throughout the process.
• Continuous Learning: Continuously update your knowledge of Stripes products features and updates to ensure you are providing the most current and strategic advice to your users.
• Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.

Who you are:

We are looking for dynamic curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.

Minimum requirements:

• Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.
• 2 years of experience in implementation consulting technical support or solutions engineering preferably in API technologies or SaaS environments.
• Technical Aptitude: Strong ability to read and debug code understand RESTful APIs and navigate complex technical environments.
• Problem Solving: You dont just find the answer; you find the best solution for the users specific business model.

Preferred qualifications:

• Proficiency in one or more of: French German Spanish or Italian.
• Experience with financial systems (ERP Accounting) online payments or e-commerce platforms.
• Experience delivering live technical training or webinars to external users.
• Familiarity with code-level debugging in languages such as Python Ruby or .

This role is based in Dublin Ireland and requires in-office attendance.

Required Experience:

IC