Cluster Manager Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Cluster Manager
Reporting to: Vice President of Operations
Key Responsibilities -
1. Operational Leadership
- Oversee day-to-day operations across all assigned properties to maintain consistency efficiency and service excellence.
- Implement and audit brand-standard operating procedures (SOPs) for Front Desk Housekeeping Maintenance F&B Service and Kitchen operations.
- Drive operational KPIs: occupancy ADR Guest experience Reviews
- Inter Departmental Communication: Working together with Revenue HR Marketing B2B B2C Finance in executing Brand Standards Brand Guidelines and PnL
- Travel is a necessity for this Role
2. Front Desk & Guest Services Oversight
- Ensure smooth guest arrival/departure experience reservation management and service recovery processes.
- Review guest feedback trends and support property teams in executing corrective action plans.
- Efficiency and Knowledge of Guest Management Platforms and Tools
- Enhance check-in/check-out efficiency and digital guest engagement tools.
3. Housekeeping & Laundry Supervision
- Ensure all SOPs are being followed through Regular Audits
- Ensure high standards of room cleanliness hygiene and turnaround times.
- Audit cleaning procedures linen management inventory control and cost optimization.
- Support implementation of preventive housekeeping measures and green initiatives.
4. Maintenance & Engineering Management
- Oversee preventive maintenance programs across all properties.
- Ensure safety compliance fire-life-safety protocols energy management and proper upkeep of infrastructure.
- Review Expenditure needs and coordinate with Corporate Engineering Purchase Manager Management for major repairs and upgrades.
5. Food & Beverage Service and Kitchen Operations
- Support F&B teams in menu planning quality control guest interaction and service excellence.
- Ensure compliance with food safety standards (FSSAI Licences or local equivalents).
- Monitor cost of goods sold inventory waste control and overall F&B profitability
- Ensure kitchen hygiene staff training and culinary consistency across properties.
- Regular Events and Activities at the Restaurant
6. Local Liaisoning & Regulatory Compliance
- Maintain strong relationships with local government bodies municipal authorities tourism departments and vendors.
- Oversee compliance with health safety labor food safety and hospitality regulations.
- Support Management in managing licenses permits inspections and renewals.
7. Financial Management
- Monitor operational budgets P&L statements and cost structures for all hotels.
- Identify revenue enhancement and cost optimization opportunities.
- Drive efficient resource utilization while maintaining service standards.
8. Team Leadership & Development
- Mentor General Managers Department Heads and key operational leaders.
- Conduct regular training programs to enhance service quality technical skills and leadership capability.
- Build a strong culture of accountability guest-centricity and teamwork.
- Regularly Develop Young Talent into Future Leaders
- Monitor through Documentation growth of Such employees across Moustache Properties.
9. Customer Experience & Quality Assurance
- Champion guest satisfaction initiatives and ensure timely handling of escalated guest issues.
- Conduct periodic property audits mystery audits and service quality evaluations.
- Implement best practices and continuous improvement programs across properties.
10. Strategic Initiatives & Business Growth
- Support the VPN developing and executing strategic operational plans.
- Lead rollout of new technologies systems SOPs and brand enhancement projects.
- Participate in opening of new hotels: pre-opening planning staffing training and operational setup.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Moustache Escapes offer experiential travel and a nationwide network of Resorts, Luxurious Accommodations, and vibrant Community Living. With 20+ locations across India, we curate unique experiences for travellers, seeking something extraordinary. We are the Empanelled organisation wi ... View more
