Partner Success Manager

Trigent Software Private Limited

Job Location:

Noida - India

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Partner Success Manager

Location : Noida

The Partner Success Manager (PSM) plays a pivotal role in ensuring the successful delivery of the organizations solutions to customers through implementation partners. Acting as the governance and success manager the PSM drives alignment quality and accountability across the partnersales SC teams and the customer ensuring every engagement delivers measurable business outcomes. Pre-Project Responsibilities

Partner Profile Page Management & Regular Updating
Collaborate with Sales Solution Consultants and Partner Management to identify the most suitable partner based on customer needs domain expertise and capacity.
Validate partner readiness capability and prior implementation success with the organization solutions.
Partner Enablement & Readiness
Ensure selected partners are fully enabled on the organizations implementation framework delivery standards and success criteria
Conduct pre-project briefings to align on methodology documentation escalation protocols and success metrics.
Proposal & Solution Alignment
Review partner implementation proposals to confirm alignment with the organization and its product best practices and customer objectives.
Ensure clarity on roles and responsibilities between the organization the Partner and the Customer
SOW & Agreement Governance
Oversee the creation and finalization of the Statement of Work and associated agreements ensuring they reflect defined scope success criteria and accountability standards.
Confirm alignment between commercial commitments delivery expectations and customer outcomes.

Post-Project Responsibilities

Project Kick-off & Success Criteria
Colead the project kick-off with customer and partner teams to align on project vision objectives KPIs governance cadence and escalation paths.
Reinforce customer success criteria and define how project success will be measured.
Project Governance & Cadence
Establish a regular operating cadence with the partner and customer to track milestones risks and dependencies.
Monitor delivery quality proactively address risks and ensure transparent communication with all stakeholders.
Solution Review & Iterations
Review solution design and delivery progress to ensure adherence to the organization standards and customer expectations.
Facilitate design or delivery iterations where gaps are identified to maintain quality and scope integrity.
Partner Performance & Feedback Loop
Capture learnings feedback and performance metrics post-delivery to inform partner evaluations and enablement programs.
Drive continuous improvement in delivery practices across the partner ecosystem.

Job Title: Partner Success Manager Location : Noida The Partner Success Manager (PSM) plays a pivotal role in ensuring the successful delivery of the organizations solutions to customers through implementation partners. Acting as the governance and success manager the PSM drives alignment qualit...

Job Title: Partner Success Manager

Location : Noida

Partner Profile Page Management & Regular Updating
Collaborate with Sales Solution Consultants and Partner Management to identify the most suitable partner based on customer needs domain expertise and capacity.
Validate partner readiness capability and prior implementation success with the organization solutions.
Partner Enablement & Readiness
Ensure selected partners are fully enabled on the organizations implementation framework delivery standards and success criteria
Conduct pre-project briefings to align on methodology documentation escalation protocols and success metrics.
Proposal & Solution Alignment
Review partner implementation proposals to confirm alignment with the organization and its product best practices and customer objectives.
Ensure clarity on roles and responsibilities between the organization the Partner and the Customer
SOW & Agreement Governance
Oversee the creation and finalization of the Statement of Work and associated agreements ensuring they reflect defined scope success criteria and accountability standards.
Confirm alignment between commercial commitments delivery expectations and customer outcomes.

Post-Project Responsibilities

Project Kick-off & Success Criteria
Colead the project kick-off with customer and partner teams to align on project vision objectives KPIs governance cadence and escalation paths.
Reinforce customer success criteria and define how project success will be measured.
Project Governance & Cadence
Establish a regular operating cadence with the partner and customer to track milestones risks and dependencies.
Monitor delivery quality proactively address risks and ensure transparent communication with all stakeholders.
Solution Review & Iterations
Review solution design and delivery progress to ensure adherence to the organization standards and customer expectations.
Facilitate design or delivery iterations where gaps are identified to maintain quality and scope integrity.
Partner Performance & Feedback Loop
Capture learnings feedback and performance metrics post-delivery to inform partner evaluations and enablement programs.
Drive continuous improvement in delivery practices across the partner ecosystem.