AVP Operations

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

End-to-End Logistics Ownership

Own end-to-end Fashion logistics including first mile last mile and reverse logistics in a marketplace environment
Define and execute the logistics strategy aligned to Fashion growth margins and customer promise
Lead scale-up initiatives for new launches peak events and seasonal demand

Customer Service Leadership

Own Fashion Customer Service performance including contact center operations
Drive improvements in resolution TAT CSAT and complaint reduction
Work closely with product category and logistics teams to eliminate root causes impacting customer experience

Operations Excellence & Process Transformation

Lead process re-engineering SOP standardization and automation initiatives across logistics and CS
Identify inefficiencies leakages and structural gaps across the supply chain and customer journey
Institutionalize continuous improvement frameworks (Lean Six Sigma Kaizen)

Cost Performance & Partner Management

Own key KPIs including delivery SLA cost per shipment RTO cancellations returns CSAT & complaint ratios
Drive cost optimization while protecting service quality and brand promise
Manage and govern 3PLs last-mile partners warehouse partners and CS vendors with strong performance reviews and accountability

Data-Driven Decision Making

Build and leverage dashboards analytics and deep-dive reviews to drive operational decisions
Use insights to proactively address risks capacity constraints and service issues
Present clear performance narratives and action plans to senior leadership

Cross-Functional & People Leadership

Partner closely with Fashion Category Planning Tech Product Finance and CX teams
Build mentor and scale high-performing logistics and CS leadership teams
Drive a culture of ownership accountability and customer obsession

Job Description: End-to-End Logistics Ownership Own end-to-end Fashion logistics including first mile last mile and reverse logistics in a marketplace environment Define and execute the logistics strategy aligned to Fashion growth margins and customer promise Lead scale-up initiatives for ...