Clinical Solutions Manager, Ireland

About HealthCare Logic:

HealthCare Logic is a high growth emerging leader in hospital intelligence. We provide purpose-built intelligence platforms experiences and services to help hospital systems achieve peak performance. We empower Public and Private individual hospitals to networks regions State and National to Departments of Health.

At HealthCare Logic we are empowering executive clinical and operational teams to make smarter faster decisions that improve patient outcomes. Our flagship platform SystemView is embedded in and transforming over 170 hospitals across Australia Ireland and the UK.

Youll join a borderless team of data engineers scientists clinicians product experts and customer success pros curious minds driven by impact. Together were creating a globally connected network of high-performing hospitals.

We work at the intersection of AI real-time data and clinical strategy and were looking for senior talent who thrives in complexity leads with purpose and wants their work to directly shape the future of healthcare.

If youre passionate about data with purpose and ready to make your mark in a company thats scaling fast and thinking big we want to hear from you.

HealthCare Logic is partnered with private equity growth investor Pemba Capital Partners. Pemba is known for its strategic investments in growth-oriented businesses. With a strongtrack recordof success Pemba focuses on a collaborative approach working closely with the management teams of its partner companies to realise their full potential.

Pembas investment philosophy is centred onidentifyingand nurturing companies withstrong growthprospects and innovative business models. The firmsexpertisespans various sectors enabling it to provide valuable insights and support across different industries.

About the Role:

The Clinical Solutions Manager plays a critical role in driving platform adoption among clinical and operational end users. This role is responsible for delivering targeted training go-live support and value-added services (VAS) to activate use cases and embed SystemView into clinical workflows. Working in partnership with Customer Success Managers the Clinical SolutionsManager ensures that clinicians and hospital teams are enabled engaged and empowered to use the platform to drive improved performance and outcomes.

Key Responsibilities:

Operational and Professional Excellence

• Deliver structured onboarding and go-live training to clinical and operational stakeholders across hospital departments and locations.
• Conduct value-added service engagements including deep-dive sessions use-case clinics workflow design and follow-up coaching to increase adoption and usage.
• Partner with CSMs to align training and adoption strategies to the customers success plan and health priorities.
• Contribute to development and continuous improvement of clinical enablement resources playbooks and training assets.
• Leverage a mix of in-person virtual and self-guided resources to scale enablement across multiple hospital sites and geographies.
• Maintain accurate customer records touchpoints and engagement notes within CRM systems.

Customer Focus

• Act as the frontline expert in embedding SystemView use within hospital teams to promote usage and BAU ensuring platform value is demonstrated and realised through practical use.
• Activate high-value use cases and monitor usage trends post-training to validate sustained adoption.
• Proactively respond to customer training needs adapting materials and delivery to suit local context workflow and roles.
• Support feedback loops to Product and Customer Success providing insights from the field on feature uptake barriers to adoption and user sentiment.
• Tailor engagement strategies to different levels of digital literacy and role-specific needs ensuring inclusivity across disciplines and seniority levels.

Business Excellence

• Track and report on adoption metrics including feature usage use-case activation time to adoption training satisfaction and sustained usage rates.
• Monitor and drive agreedKPIs.
• Support VAS initiatives that deliver measurable impact across customer portfolios.
• Contribute to internal enablement by sharing insights and adoption wins across the Customer Success team.
• Identify and document success stories and examples of clinical impact to support broader customer engagement and marketing efforts.

Team Enablement

• Mentor and coach customer success teams supporting skills development and domain knowledge.
• Share domain expertise and customer insights to strengthen overall team performance.
• Contribute to strategic customer experience initiatives and continuous improvement across global Customer Success operations.

About You:

• Youre a confident communicator who can engage and influence clinical and operational stakeholders with a passion for improving healthcare outcomes.
• You bring hands-on experience with healthcare data platforms and understand how digital tools can be embedded into clinical workflows.
• Youve worked in or alongside SaaS health tech environments and are comfortable translating technology into practical real-world use cases.
• You have strong project coordination skills with a track record of delivering training go-live support and value-added services in complex healthcare settings.
• Tertiary qualifications in health clinical informatics or a related field are highly regarded and demonstrate your commitment to professional excellence.

Why Join Us:

Competitive base salary and benefits

Health insurance

8% non-contributory pension

Opportunity for career growth within a rapidly scaling leader in hospital intelligence

Collaborative and supportive team culture

Flexible work environment

How to Apply

For any role related questions please contact

To apply please submit your current CV and cover letter. Applications close 28 December 2025. Please note applicants must have a legal right to work in the Republic of Ireland and answer all of the prerequisite screening questions.

At HealthCare Logic we celebrate diversity and strive to create an inclusive environment where all individuals feel valued and empowered. We encourage applications from candidates of all backgrounds including those from underrepresented groups to join our dynamic team.

We believe diverse perspectives create stronger teams. If your experience doesnt perfectly match this description but you believe youd bring value to the role we encourage you to apply.