Intern-Account Manager

About Us

Karbon is transforming the future of finance. As a leading B2B fintech platform we empower Indias fastest-growing companies with intelligent reliable and scalable financial solutions. From payments to working capital Karbon supports 3000 startups unicorns and enterprisesbacked by Y Combinator and global VCs.

Our Vision & Mission

Were on a mission to empower Indias finance leaders with world-class fintech products.
Our vision is to build the most trusted financial operating system for Indian businessessimple intelligent and transformative.

Job Summary

Were looking for a proactive Account Manager Intern to join our Customer Success and Client Relationship team. This is an ideal internship for freshers or early-career candidates who want to learn account management customer success client servicing and B2B relationship management in a fast-scaling fintech environment.

Youll support customer onboarding manage routine client queries track account health and contribute to a best-in-class customer experience for Karbons users.

Where You Can Create Impact

• Assist in managing customer accounts and building long-term relationships.

• Support customer onboarding product walkthroughs and account setup.

• Handle day-to-day client queries with clarity empathy and professionalism.

• Coordinate with internal teamsproduct operations supportto resolve issues quickly.

• Track account health metrics renewals and client engagement touchpoints.

• Maintain accurate updates in CRM tools and prepare client reports.

• Identify upsell and cross-sell opportunities (where relevant).

• Proactively flag customer pain points and help improve the client experience.

Requirements for the Role

Must-have Skills:

• Excellent communication skills (spoken written).

• Strong rejection-handling and ability to stay calm under pressure.

• High empathy and customer-first mindset.

• Ability to multitask and manage client expectations in a fast-paced environment.

• Hunger to learn and take ownership.

Good-to-have Skills:

• Basic Excel skills (filters pivots data cleanup).

• Familiarity with CRM tools like HubSpot Zoho or Freshsales.

• Prior internship or exposure to customer success client servicing or sales roles.

Our Way of Life The Karbon Values

C Collaborate to Win

We succeed togetherpartnering with customers and teammates to get results.

E Elevate the Bar

We strive for excellence in every customer interaction.

O Own It End-to-End

We take complete responsibility for the customer journey.

Perks & Benefits

• Access to internal learning resources and exposure to fintech/sales workflows.

• Participation in team events open demos and learning sessions.

• Flexible work arrangements.

• Hands-on experience shaping AI-powered fintech solutions.

• Exposure to senior leadership and strategic decision-making.