Service Repair Technician

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Supply Chain Manufacturing

Job Sub Function:

Robotics Service & Repair

Job Category:

Business Enablement/Support

All Job Posting Locations:

Santa Clara California United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments. Your unique talents will help patients on their journey to wellness.

Learn more at Summary

The Service Repair Technician is responsible for the test repair and disposition of Service Returned Material Authorization (RMA) and internal R&D Ottava Arms for the Ottava Robotic Platforms. Service and repair of Ottava Arms and Tool Drivers will be performed in the most efficient manner and responsible for adhering to established quality standards. This person may work with the site Engineering Manufacturing and Quality teams including the Complaint department and technical support to resolve root cause of product failures. The Service Repair Technician will also be responsible for following all local and global policies and procedures.

Responsibilities

• Perform test and repair of Ottava Robotic Arms at the subsystem interface and full arm levels.

• Assist with documenting test plans results conclusions and traceability with product requirements and design specifications.

• Analyze test failures troubleshoot identify root cause of failures and verify corrective actions.

• Establish customer satisfaction through excellence in repair and support of customer products.

• Support the Quality System and Quality Policy by following procedures/work instructions and crafting records to meet the requirements of the Quality Management System.

• Maintain inventory tools certified test equipment and items related to the Service Repair Depot.

• Provide assistance with failure analysis of RMAs and accurately documents findings.

• Follow all applicable work instructions set-up and operate machines/equipment/fixtures to perform repair and testing processes.

• Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting.

• Conduct sophisticated quality inspection of own or others work to ensure workmanship standards are met.

• Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly test records and related documentation.

• Identify and raise nonconforming products and support root cause investigation alongside manufacturing engineering.

• Train and mentor new team members in Arm/Tool Driver Repairs and testing methods.

Qualifications

Required Education:

• Minimum of an associates degree in Mechanical Electrical or Industrial Engineering or equivalent combination of experience and education.

Required Skills & Experience:

• Minimum of 2-4 years medical device or capital equipment manufacturing or repair experience.

• Minimum of 1-2 years robotic arms manufacturing experience

• Ability to read mechanical drawings and wiring schematics.

• Ability to work with and configure computer hardware and software.

• Understand and apply GMP and GDP principles.

• Sound analytical reasoning and problem-solving skills.

• Innovative independent driven and results oriented.

• Methodical and comprehensive yet flexible and able to easily adjust to evolving requirements and navigate in a fast-paced environment to meet tight schedules.

• Effective and proactive written and verbal communication skills.

• Ability to collaborate within a multi-functional array of mechanical electrical system and software engineers.

Preferred Skills & Experience:

• Understanding of the surgical robotic arm from joint level tool driver level and full ARM level including final Arm testing.

• Support experience in surgical robotics.

• Agile PLM experience.

• SAP experience.

• MES and Jira experience.

Work Environment:

• This position operates in a laboratory/assembly environment. This role routinely uses standard office equipment such as computers phones and photocopiers.

Physical Demands:

• May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads.

• May require prolonged periods of standing bending sitting and kneeling during system assembly.

Position Type and Expected Hours of Work:

• Availability to work extended day shift preferred (8:00am-4:30pm) to overlap with R&D and Manufacturing.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodationexternal applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Agile Manufacturing Analytical Reasoning Communication Computer Programming EHS Compliance Good Manufacturing Practices (GMP) Industry Analysis Innovation Plant Operations Problem Solving Process Oriented Prototyping Quality Validation Repair Management Robotic Automation Safety-Oriented Service Request Management Testing

The anticipated base pay range for this position is :

$33.17 HR - $53.41 HR Bay Area Salary Range Only

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

IC