Test Administrator

Pearson VUE ( ) is the global leader in computer-based testing for information technology academic government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.

Pearson VUE is a business of Pearson the worlds leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We are looking for a friendly and professional team player to join our team based in Hong Kong as Test Administrator.

Working Arrangements

• This is a permanent position.

• You will be required to work 35 hours a week in 5 days not including break. Working hours will vary between 7am to 10pm Monday to Saturday

• Roster will be released 2 weeks in advance. You will be required to work a variety of shifts that cannot be specified before your roster is released.

Job Description

• Prepare equipment and test environment per company policy and procedures to deliver exams

• Welcome greet and check-in candidates according to Pearson VUE and client procedures.

• Comply with all exams testing security procedures and follow company policies using careful judgment.

• Verify candidate personal identification documents and explain the exam process and rules.

• Proctor / invigilate candidates while they are taking their exam.

• Troubleshoot with internal departments such as IT department to fix any technical issues in the Test Centre.

• Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam a candidate or the test center itself.

• Maintain a clean and hazards free testing environment some housekeeping duties such as vacuum cleaning floor emptying trash bins sanitizing workstations will be required as necessary.

Requirements

• Minimum of 1 year customer service experience is preferred.

• Experience in proctoring or invigilating exams will be an advantage.

• Must be flexible in work hours and days.

• Ability to operate a computer printer fax and telephone.

• Proficient in Microsoft Office Windows applications Internet and email.

• Must maintain focus in quiet environment hear soft voices see details from a distance and clearly read information on identity documents and screens.

• Must be able to stand for extended periods of time and escort candidates to and from testing room.

• Must be able to bend stoop and lift up to 20 lbs.

• Fluent in English both verbal and written as well as Chinese.

• Ability to resolve conflicts and work under pressure.