Localization Quality and Resource Manager (On-site)

About Translated

Translated is where technology and humanity meet to create global understanding. Founded in 1999 by a linguist and a computer scientist we are on a mission to allow everyone to understand and be understood in their own language.

We envision a world where people from different cultures can communicate seamlessly with unprecedented access to knowledge cultural exchange and business opportunities.

To make this possible we combine a network of over 500000 vetted native-speaking language professionals with a unique translation AI Lara capable of recognizing its limits and explaining its choices. Through an ecosystem of AI-powered translation tools (Matecat Matesub and Matedub) an enterprise localization platform (TranslationOS) and an online translator ( Lara Translate) we support more than 400000 clients in 200 languages helping people and organizations connect across cultures.

Everything we build reflects a simple principle: technology should amplify human potential not replace it.

At Translated youll join an international collaborative environment where curiosity creativity and excellence are valued as much as results.

We believe in humans.

We are looking for a Localization Quality and Resource Manager.

We are seeking a Quality and Resource Manager who will drive selection and recruitment strategies for localization professionals across key clients and verticals at Translated as well as supporting successful candidates through their onboarding and training and monitoring their performance quality through a data-driven approach.

We are offering an in-house position at our Headquarters in Rome.

As Quality and Resource Manager you will be responsible for identifying the best talent from our pool of freelancers for any given project account or vertical and ensuring an efficient recruitment chain by measuring churn and success rates of selected resources in production. This includes vetting and profile screening engaging and collecting interest testing and onboarding of successful candidates.

As QRM you will work closely with the team of Quality Managers to provide key performance data and insights on the created talent pool as well as with Community Managers (CMs) to drive continuous improvement in database management and expansion in order to cover current and future demand.

A significant aspect of your role will involve utilizing a data-driven approach to define strategies and activities aimed at improving quality.

Responsibilities

• Maintain a healthy capacity of qualified and trained linguists for key accounts and verticals who provide the needed level of quality and meet margin objectives.
• Develop service-specific onboarding training and testing programs in order to bring newly selected freelancers successfully into production.
• Collaborate with CMs to continuously improve sourcing and ranking strategies in the Translated freelancer database.
• Monitor on-the-job performance from localization professionals and carry out hands-on training and individual performance improvement plans to help freelancers in our pool reach the required quality standards.
• Manage service-specific linguistic assets for Translated such as style guides.
• Analyze quality by employing a data-driven approach to define and measure quality metrics leading to actionable insights for continuous improvement.
• Collaborate with Senior Quality Managers to explore how to apply AI and new technologies in Quality Estimation into current test evaluation processes.

Requirements

• 3 years experience in the localization industry with a focus on Quality Management or Recruitment / Resource management.
• Excellent knowledge of English and preferably another language.
• Excellent computer and web skills required.
• Proven experience with translator selection and recruitment or with creating dedicated teams for localization tasks.
• Proven analytical skills with the ability to define improvement plans based on data analysis.
• Excellent interpersonal and communication skills.
• Excellent fluid intelligence and high work ethic.
• Preferred experience in teaching or training.

Headquarter

Translated is hosted at Pi Campus a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.


Benefits and Perks

At Translated we see our people as athletes and Pi Campus as the place where they can reach their full potential. This vibrant environment fosters talent aggregation and continuous growth of mind body and spirit.

We nurture and support the teams personal and professional development every day through growth-oriented initiatives like personalized learning paths and networking events with industry leaders health-oriented initiatives like massages sauna and workouts in our gym and swimming pool as well as relaxation rooms open meeting rooms a cafeteria and fully equipped kitchens in every case of need every team member has access to psychological legal and financial support.

Learn more about our company: statement

At Translated we proudly embrace and celebrate each individuals unique qualities to our team regardless of race sexual orientation gender identity or any other differences. We recognize that these diverse perspectives empower us to overcome challenges foster innovation and drive excellence. As an inclusive and equal-opportunity employer we are committed to cultivating an environment where everyone feels welcome valued and supported to achieve their full potential.