Guest Relations Manager
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Job Location:
Clanwilliam - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:We are looking for a socially focused team player with high attention to detail who can operate in a constantly changing environment under pressure to welcome guests and see to their needs throughout their stay.
ORGANISATIONAL POSITIONING:
Department: Front Office
Reporting to: Assistant Front Office Manager
Location: Bushmans Kloof Wilderness Reserve & Wellness Retreat
MINIMUM EXPERIENCE OR QUALIFICATION:
Grade 12
Hospitality Diploma or Must have at least 2 years experience in a 5* Lodge / Hotel or 1 years experience in a Front Office environment
Highly computer literate with working knowledge of Microsoft Office Word Excel and Outlook
Knowledge of a Property Management System at Operator Level; exposure to Opera advantageousHighly presentableExcellent command of the English language with solid verbal and written communication skills
Fluency in one other local languageInternational travel experience advantageous
Proven ability to multi-taskMust be able to work shifts week-ends and public holidays
KEY PERFORMANCE OBJECTIVES:
To enhance the guest stay by welcoming them and facilitating any special requirements; by planning and coordinating their itinerary where needed; ensuring the best service providers are used for an exceptional service experience.
Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel.
Ensuring that their cash is accurately managed and fully accounted for at all times
Ensure that all administrative duties related to the position are preformed accurately and timeously ensuring that guest profiles are correctly updated; credit card authorisations are accurate; also ensuring to follow-up on all open folios paymasters as well as the finalising of group accounts.
Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers.
Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling.
Ensuring day-to-day guest services such as fax handling wake-up calls etc are handled timeously and advert has minimum requirements
The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing. Bushmans Kloof Wilderness Reserve and Wellness Retreat is committed to achieving an inclusive and diverse workforce that reflects the demographics of South line with our Employment Equity objectives preference will be given to candidates from designated groups as defined by the South African Employment Equity Act. We encourage applications from all individuals who meet the job requirements and share our dedication to exceptional forward applications to:
Closing date: 30 November 2025
Required Experience:
Manager
Key Skills
- Campaigns
- Invasive Cardiology
- Accounting Tally
- DCS
- Drafting
- Activex
