Guest Relations FOH
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Job Location:
Phalaborwa - South Africa
Monthly Salary:
ZAR 10000 - 14000
Experience Required:
1-3years
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Manage all guest interactions from first enquiry through to post-departure follow-up
Handle front office and administrative duties including emails reservations invoices quotations and payments
Perform guest arrival and departure experiences including check-in check-out hosting and farewells
Liaise with guests daily to ensure needs requests and expectations are met
Obtain and manage reservation and arrival information prior to guest arrivals
Provide guests with information on services accommodation and facilities
Maintain professional standards in line with lodge expectations
Requirements
Requirements
Able to work in a small intimate lodge environment catering to a maximum of 10 guests
Minimum 6 months experience in a lodge or hotel environment
Fluent English communication skills (additional languages advantageous)
Valid drivers licence
Strong administrative and organisational skills
Computer proficiency including:
MS Office (Word Excel PowerPoint)
Google Workspace (Docs Sheets Slides Forms)
Email management and spreadsheets
Basic social media knowledge
Key Attributes
Professional well-presented and guest-centric
Excellent communication and people skills
Strong attention to detail and ability to multitask
Flexible adaptable and able to work under pressure
Willing to work outside of standard hours when required
Eager to learn and apply lodge standards
Benefits
Live-in position salary between R10000 - R14000 depending on experience
Accommodation and all meals provided
Uniform
Gratuities
Roster: 3 weeks on / 1 week off plus annual leave
Required Skills:
Matric and a formal qualification Minimum 6 months experience in a lodge or hotel environment Fluent English communication skills (additional languages advantageous) Valid drivers licence Strong administrative and organisational skills Computer proficiency including: MS Office (Word Excel PowerPoint) Google Workspace (Docs Sheets Slides Forms) Email management and spreadsheets Basic social media knowledge
Company Industry
Airlines and Aviation / Aviation and Aerospace Component Manufacturing
Key Skills
- CSS
- HTML5
- React
- Web Development
- JavaScript
- Postgresql
- IOS
- Public Speaking
