Technical Support Analyst IISr

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi We are excited to learn more about you and your unique background. We are excited to learn more about you and your unique background.

At CSG youre more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

We are looking for a Technical Support Analyst who will:

Support & Operations

Provides Level 2 support to customers resolving technical issues in live production environments.
Experience in ticket and queue management
Liaises with Level 2 (Operation support) Level 3 (PS) and Level 4 (R&D) teams for issue resolution.
Drives process improvement to meet SLAs and service expectations.

Work Conditions

Available for shift work (early mornings late evenings nights) and on-call 24/7 support.
Standby support and occasional work on weeknights weekends or public holidays.
Ad-hoc travel to customer sites may be required.

Is this opportunity right for you We are looking for candidates who:

Industry Experience

48 years of work experience in the software industry or related fields.
Experience in the telecommunications industry is preferred.

Domain Expertise

Mandatory: SingleView
Familiarity with international telecommunications regulations and customer agreements.
Basic knowledge of the telecommunication environment and customer service procedures.

Technical Skills

Experience with network management and troubleshooting tools.
Good understanding of complex software system architecture and operations.
Knowledge of Microsoft Office and 3rd Party Software (e.g. Oracle).
Principles of SDLC and PMLC.
UNIX and Shell Scripting
Understanding of BI and data warehousing principles.

Soft Skills

Strong written and verbal communication skills in English.
Able to grasp new concepts quickly and drive issues to resolution with minimal supervision.
Works well under pressure and within team environments.
Demonstrates CSG values with a proactive can-do attitude.

Education & Certification

Technical Graduation in Information Technology Computer Science or Engineering.
ITIL accreditation is an advantage

Our Guiding Principles

Impact

Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity

Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

View More Benefits ( you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at . CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our Locations representing the most authentic version of ourselves to build a better future together. Thats just who we are Learn More about CSG Inclusion & Impact Report

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience:

Senior IC

Hi We are excited to learn more about you and your unique background. We are excited to learn more about you and your unique background.At CSG youre more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeli...