CI Process Analyst
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The CI Process Analyst will support critical discovery analysis and improvement initiatives within a specific Servicing domain (CS KYC Fincrime or Payment Ops). This role requires collaboration across teams and the ability to contribute to problem-solving and improvement efforts. The CI Process Analyst will focus on identifying areas for improvement contributing to solution design and ensuring successful implementation under the guidance of their lead or more senior team members.
Job Responsibilities
Discovery & Design:
Identify inefficiencies bottlenecks and areas for improvement.
Develop low to mid-complexity solutions that align with organizational goals and guidelines.
Conduct root cause analysis (RCA) to uncover operational challenges and deliver actionable insights.
Problem Solving:
Identify opportunities for improvement aligned with the Servicing strategy and contribute to creating business cases for change.
Apply structured problem-solving methodologies to enhance workflows or customer experiences and reduce inefficiencies.
Support the improvement of organizational efficiency and contribute to sustainable outcomes.
Project Management:
Manage low-complexity projects ensuring smooth adoption of proposed changes.
Track project progress mitigate risks and maintain clear communication with stakeholders.
Produce high-quality documentation adhering to internal standards.
Impact Analysis:
Evaluate the business impact of low to mid-complexity changes.
Assess post-implementation results to confirm efficiency gains and expected outcomes.
Subject Matter Expertise:
Develop foundational expertise in one or more operational areas products tools or systems.
Provide guidance and troubleshooting support for domain-specific challenges.
Handle service requests efficiently and confidently within the assigned domain.
Contribute insights through knowledge and data analysis to support decision-making.
Act as a knowledge holder within the assigned domain.
Collaboration & Stakeholder Engagement:
Collaborate with cross-functional teams including Operations Product and Compliance to align on priorities and deliver outcomes.
Build relationships with stakeholders contribute to workshops and discussions to gather input provide feedback and ensure stakeholder alignment.
Data Analysis & Reporting:
Use analytical tools (e.g. Looker Superset) to monitor performance and identify areas for improvement.
Collaborate with data teams to create reports and dashboards that inform decision-making.
Own KYC product metric health monitoring and deep dives
Qualifications :
Experience & Knowledge:
3 years of experience in operational analysis process improvement project management business operations or a related field.
Deep understanding of the Indian regulatory landscape including specific experience with India KYC/KYB standards (e.g. RBI guidelines Video KYC Digilocker) and AML compliance requirements.
Proven track record of designing and optimizing KYC/KYB processes specifically for the Indian market balancing strict regulatory adherence with operational efficiency.
Own KYC product metric health monitoring and deep dives
Experience in supporting cross-functional projects or initiatives within complex organizations.
Familiarity with problem-solving methodologies such as Design Thinking Theory of Constraints A3 Problem Solving or Lean Six Sigma is a plus.
Familiarity with visual storytelling techniques (e.g. process mapping journey mapping data visualization) to communicate insights is a plus.
Familiarity with operational domains such as CS KYC Fincrime is a plus.
Experience in a highly regulated environment is a strong plus.
Experience with tools and platforms used in operations (e.g. Zendesk Twilio Looker Superset) is a plus.
Skills & Abilities:
Strong verbal and written communication skills with the ability to articulate thoughts clearly.
Solid problem-solving skills and the ability to break down issues and deliver actionable solutions.
Basic project management skills with the ability to contribute to multiple priorities and meet deadlines.
Effective communication and interpersonal skills with an ability to engage with senior stakeholders.
Strong attention to detail and a focus on delivering measurable results.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
