Senior Manager IS OPS
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Job Title: Senior Manager IS OPS
Experience:1015 years
Location:Mumbai
Reporting:Director IT Operation and Infrastructure
Role Overview:
We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence manage diverse support teams and ensure compliance with organizational standards while delivering exceptional user experience.
Key Responsibilities:
- Operational Excellence:
- Oversee incident management service requests and white-glove support for senior stakeholders.
- Managing NPS MTTR User awareness Ticket ageing
- Manage large teams across End User Support Service Desk Field Support and Manufacturing Site Support.
- Ensure smooth onboarding and offboarding processes.
- Asset Management:
- Manage lifecycle of assets including procurement tracking and disposal.
- Implement e-waste processes and ensure asset reconciliation with financial books of accounts.
- Audit & Compliance:
- Ensure adherence to internal and external compliance standards.
- Prepare for and manage audits effectively.
- Project Management:
- Lead and deliver IT projects within scope time and budget.
- Drive process improvements and automation initiatives.
- Budget Management:
- Forecast and track monthly budgets monitor planned vs. actuals and manage LBE (Latest Best Estimate).
- Reporting & Documentation:
- Create detailed reports and presentations using Excel and PowerPoint.
- Knowledge pertaining to Data center management if candidate is having will have more weightage
- Certifications:ITIL Six Sigma ISO PMP Prince2 Agile (any combination preferred).
- Strong command of English (verbal and written).
- Advanced proficiency in MS Excel and PowerPoint.
- Onsite experience in managing large enterprise accounts is highly desirable.
Key Skills:
- Leadership and team management.
- Incident and service request management.
- Asset lifecycle and compliance expertise.
- Budgeting and financial tracking.
- Excellent communication and stakeholder management.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
IT Services & Solutions Delivery
DIVISION:
BTS Business Technology Services
LOCATION:
India > Mumbai : BKC Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 10 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Senior Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
