Education Support Specialist

Radford, VA - USA

Monthly Salary: $ 38000 - 41000

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Education Support Specialist

Application Review Date:December 15 2025

Campus Location: Radford City - Main Campus

Work Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered.

Job Description

The Education Support Specialist in the Office of Graduate Affairs provides comprehensive student services and operational support for approximately 2000 active graduate students enrolled in more than 50 graduate programs across all Radford University campuses and online offerings. This position serves as the primary liaison between graduate students and university offices including the Registrar Financial Aid Bursar Graduate Admissions Student Accounts and academic departments; ensuring effective communication issue resolution and proactive coordination that supports graduate student retention and success.

The specialist ensures timely accurate and student-centered communication while maintaining compliance with university and state policies. A strong commitment to professionalism student advocacy and collaborative problem-solving is essential for this role.

Required Qualifications

Demonstrated experience providing customer service in a university business or student-support environment.
Strong written and verbal communication skills with a student-centered approach.
Proficiency in Microsoft Office Suite and ability to learn institutional systems such as Banner Slate and DegreeWorks.
Excellent organizational skills and ability to manage multiple priorities with accuracy and attention to detail.
Commitment to confidentiality professionalism and continuous improvement.

Preferred Qualifications:

Experience working in higher education preferably in graduate studies student services or registrar environments.
Familiarity with FERPA regulations and university academic policies and procedures.
Proficiency in Banner Slate and DegreeWorks.

Special Instructions to Applicants

Please submit a cover letter and resume.

Employment Conditions:

Is this position Grant Funded:No

Is this position restricted:No

Is this position eligible for telework:No

Hours Per Week:40

Months per Year:12

Statement of Economic Interest Required:No

FLSA Status:Non-Exempt

Work Classification:Classified Staff

Normal Work Schedule:M-F; 8:00-5:00

Employee Classification: Education Support Spec II

Department: Graduate Affairs Office of

Salary:$38000-$41000

Department Contact Name: Emily Close

Department Contact Phone:

Department Contact Email:

Equal Opportunity Statement:

Radford University does not discriminate with regard to race color sex sexual orientation disability age veteran status national origin religion or political affiliation in the administration of its educational programs activities admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act Radford University publishes an Annual Security and Fire Safety Report. The report includes the universitys policies procedures and programs concerning safety and security as well as three years of crime statistics for our campus. As a prospective employee you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883 Radford VA 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees students volunteers and stakeholders. As part of our hiring and screening process we conduct criminal background checks in compliance with Virginia Code 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.

Required Experience:

Title: Education Support SpecialistApplication Review Date:December 15 2025Campus Location: Radford City - Main CampusWork Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be conside...