IT Support Technician Level 1

Cassiaa nonprofit senior living organization operating in five states is hiringanIT Support Technicianto join our corporate office support thisposition you will provide IT support for end-user equipment and solutions in a fast-paced environment. As an IT Support Technician you will make decisions to effectively prioritize and execute daily tasks. Our ideal candidate has excellent customer service skills proven analytical and problem solving abilities and an eye for detail.

Position Type:Full-Timebenefit eligible position working Mon - Fri at our corporate officein Edina MN. This is not a hybrid position.

Wage: $22 / hour

Location:7171 Ohms Lane Edina MN 55439

IT Support Technician Responsibilities:

• Provide first line support to staff requests through phone e-mail help desk ticketing system and walk-ups.
• Assist with troubleshooting and resolving workstation mobile device network and application-related problems.
• Assist in the installation configuration and troubleshooting of peripheral devices such as printers and scanners.
• Escalate problems to technicians and Network Operations team as appropriate.
• Gather enter and maintain accurate information and data regarding end-user issues within designated tracking system.
• Perform installation troubleshooting and repair of workstation and mobile devices.
• Perform basic Active Directory and Entra management of computers and user accounts including account modification password resets and accountonboarding & disabling.
• Provide basic support and management for endpoint security mobile device management self-service password reset spam filter and web filter.
• Contribute documentation to help desk ticketing system and knowledge base articles.
• Utilize remote management and support tools to troubleshoot end user devices.
• Provide assistance with A/V and conferencing solutions.
• Perform other duties as requested.

IT Support Technician Qualifications:

• Associates degree in IT/IS/Computer Scienceor2 years of recent related experience required.
• 1 year experience in help desk environment preferred or IT student.
• Must have PC support experience.
• Valid MN drivers license required.
• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to present ideas in user-friendly business-friendly and technical language.

Cassia Benefits:

• Competitive Pay with experience-based raises
• Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match
• Comprehensive Health Benefits (Medical Dental Vision Disability Life Insurance) for Full-Time Employees
• Employee Assistance Program with free confidential counseling/coaching for self and family members
• Pet Insurance

About Us:

Cassiais a nonprofit mission-driven senior care organization with over 200 years of experience. Located in Edina MN our home office supports a network of senior living communities and services acrossMinnesota North Dakota Iowa Colorado and Florida.

Cassia is a nonprofit mission-driven senior care organization with over 200 years of experience. At Cassia we are dedicated to fostering fullness of life for older adults by providing compassionate high-quality care.Our Service Standards of Respect Excellence Integrity Stewardship Compassion Collaboration Unity and Innovation are the bedrock of all that we do.We value inclusivity collaboration and professional growth ensuring our employees feel supported in their careers. To learn more visit our website: us and become part of a nonprofit organization that truly makes a difference!

Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.