IT Technician Tier I Interim SY-25-26

Needham, MA - USA

Monthly Salary: $ 33 - 38

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Needham Public Schools is an inclusive dynamic and multicultural community seeking an energetic and skilledIT Technician Tier IInterim SY-25-26to join our team. To enhance our goals of supporting every child Needham Public Schools seeks candidates with diverse backgrounds and experiences.

Under the direction of the Service Desk & Device Manager this positions primary role is to configure and maintain Information Technology (IT) equipment and to provide technical support to users.

About Needham Public Schools (NPS): NPS has a deep commitment to the success of our diverse students and families and to the professional accomplishments of its educators. Needham devotes itself to cultural proficiency equity and community collaboration to fulfill the vision of the Portrait of a Needham Graduate. This METCO district comprises 5 elementary schools 2 middle schools and 1 nationally-ranked high school serving approximately 5500 students. NPS is committed to addressing equity in the district by focusing on improving academic performance for historically marginalized students and ensuring our schools are safe for every child and free of bias bullying and hurtful acts that demean and diminish. Read more about our equity work here.

The essential functions and duties listed below are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar related or a logical assignment to the position.

Responds to help-desk tickets and resolves issues related to IT hardware software and user access issues. Troubleshoots and escalates complex cases as needed.

Installs configures and troubleshoots computers mobile devices phones printers copiers and peripherals.
Performs routine maintenance and support including updates and patches and the replacement of consumables.
Provides support and assistance with technical projects related to computer systems software and network infrastructure.
Conducts inventory of IT equipment and supplies as directed.
Receives and transports equipment as assigned.
Collaborates and assists other members of the IT department to ensure the smooth operation of systems and equipment.

Provides training and support to IT Technician Assistants.

Performs all other duties as assigned.

Education and Experience:

Associates degree in computer science or related field. A minimum of two years of applicable technical support experience can be substituted for the educational requirement.
Prior experience with macOS iOS ChromeOS and/or Windows operating systems is preferred.

Abilities & Knowledge:

Possess basic knowledge of network protocols and technologies
Excellent problem-solving and communication skills
Ability to follow policy and procedures.
Ability to engage in effective communication collaboration and teamwork with individuals from diverse backgrounds cultures and perspectives while demonstrating respect for their differences.
Ability to work independently and as part of a team
Customer service-oriented mindset
Must be able to lift 50 lbs of weight and climb an 8 ft ladder with safety equipment.

Supervision Received:

Reports to the Service Desk & Device Manager.

Supervision Exercised:

No direct supervision although works with a variety of school employees form all organizational levels and departments.

Job Environment:

Works in office environment and offsite locations. Travels between buildings.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to work at a desk; travel to different locations to work with staff vendors and the public; and traverse stairs. The employee must be able to lift 50 lbs. of weight and climb an 8 ft ladder. Ability to operate a keyboard at efficient speed and to view computer screens for extended periods of time. Operates motor vehicle and walk short distances. Ability to operate standard office equipment.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

Work Year:

This position has a work year of 260 days at 8 hours per day.

Compensation and Benefits:

Hourly rate range: $33.39 - $38.32. Please review theUnit D contractandthis pageto learn more about employee compensation and benefits.

The Needham Public Schools does not discriminate on the basis of race color sex sexual orientation gender identity religion disability age active military/veteran status ancestry genetic information or national or ethnic origin in the administration of its educational policies employment policies and other administered programs and addition students who are homeless or of limited English-speaking ability are protected from discrimination in accessing the course of study and other opportunities available through the schools.

Needham Public Schools has a strong commitment to equity. Candidates who also have a strong commitment to this work are encouraged to apply. For more information on our equity work please visit our equity website.

Required Experience: