Operations Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager Mercure Dartford Brands Hatch Hotel & Spa
Location: Dartford Kent
Contract Type: Full-time
Salary: Competitive
This role is all about leading from the front. Youll be on the floor setting the pace solving problems and inspiring your team to deliver exceptional guest experiences. If you love the buzz of a busy lobby the challenge of event coordination and the satisfaction of building a high-performing teamthis is your moment.
Key Responsibilities:
Support the General Manager in all aspects of hotel operations
Champion guest satisfaction and lead by example in service delivery
Recruit train and develop a high-performing team across departments
Drive profitability and operational efficiency in line with brand standards
Oversee Food & Beverage operations ensuring smooth service and compliance
Manage room inventory guest check-ins/outs and front office performance
Maintain health & safety food safety and licensing compliance
Promote the Mercure brand and Accor Live Limitless loyalty programme
Collaborate with spa and leisure teams to enhance guest experience
Lead operational delivery for events conferences and race-day bookings
Qualifications :
What Were Looking For:
Minimum 2 years hotel management or operations management experience
Proven team leadership and people development skills
Strong F&B background with hands-on operational knowledge
Experience with property management systems (Opera Cloud preferred)
Familiarity with POS systems (Micros or similar)
Understanding of food safety licensing and brand compliance
Passion for hospitality and guest-first mindset
Additional Information :
Benefits:
Discounted room rates for you and your loved ones at Accor hotels worldwide
Company pension scheme
28 days holiday (increasing to 33 with service)
Free on-site parking and meals during shifts
Career development opportunities within Accor and the Hotel group including Marriott IHG and Best Western Hotels.
If youre ready to lead with energy empathy and excellence wed love to hear from you.
How to Apply
If you are ready to take the next step in your revenue career and join a company that values innovation performance and peopleplease submit your CV and cover letter online.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
