Operations Manager
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Us at Novotel Birmingham Centre as Operations Manager
Novotel Birmingham Centre is seeking an experienced and driven Operations Manager to support the General Manager in delivering outstanding guest experiences strong commercial results and high-performing teams. Located in the heart of Birmingham our modern full-service hotel features 148 contemporary bedrooms and 9 meeting and event rooms welcoming a diverse mix of leisure corporate and group guests - making every day dynamic and rewarding.
About the Role
As Operations Manager you will oversee daily hotel operations across Front Office Housekeeping Maintenance and Food & Beverage ensuring the smooth delivery of brand standards and operational excellence. You will lead department managers and frontline teams drive service culture and continuously improve guest satisfaction efficiency and profitability. This role is ideal for hospitality professionals with multi-department operational experience and a passion for leadership.
Key Responsibilities
Lead day-to-day hotel operations to ensure seamless guest journeys and high service standards.
Inspire coach and develop operational teams to reach performance and service goals.
Manage guest feedback and implement action plans to enhance overall satisfaction.
Support commercial performance through productivity cost control and revenue awareness.
Ensure compliance with health safety licensing and brand requirements.
Act as Duty Manager when required and represent the hotel confidently in guest-facing situations.
Qualifications :
About You
We are looking for a leader who thrives in fast-paced hospitality environments and enjoys driving both people and performance.
The ideal candidate will have:
2 years hotel operations management experience (multi-department preferred)
Strong leadership and communication skills
Commercial awareness and understanding of hotel P&L drivers
Passion for guest service and team development
Ability to work flexibly to meet operational demand
Additional Information :
Why Join Novotel UK
As part of the Accor group Novotel UK offers a comprehensive benefits package designed to support your well-being and professional growth:
ALL Heartists Program: Enjoy Staff Family and friend discounted stays at Novotel and other Accor properties worldwide.
Enjoy 30% off food and beverage at participating UK locations.
Staff Meals: Enjoy complimentary meals during your shifts.
Join our team and be part of a company that values innovation quality and the well-being of its employees.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
