Presales Engineer

Technical leader in sales/presales processes supporting NICE Systems Recording
products supporting Account Executives conducting discovery conversations and needs analysis
presenting product technical demos and design of the actual recording solution to be integrated
with customers communication platforms (PBX - ACD - CCaS).
Creation of solution design documents including flow and architectural diagrams based on
customers recording needs and their communication platform providers (Cisco IPC BT Microsoft
Teams Zoom etc.).
Value proposition presentation in high level customer meetings to different audiences (Compliance
Officers IT Security Risk Managers Networking and Telephony engineers).
Assist in quoting and compelling commercial pricing proposals.
Provide feedback about product to Product House and R&D teams.

The Portfolio Solution Engineer has the following duties:

• Professionally and independently conduct discovery conversations and needs analysis for business and technical topics using astute questioning skills to understand anticipate and exceed customer needs.
• Deliver tailored and custom demonstrations that align to NICE portfolio with customers business and IT challenges in mind
• Lead in all technical aspects of the sales process in collaboration with account executives and overlay teams
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Assist NICE sales teams with creating compelling pricing proposals
• Assist with definition and execution of successful proof of concepts (POC) where appropriate.
• Provide product feedback and suggestions to Product teams

Qualifications :

• Deliver demonstrations that align the NICE portfolio with the customers business challenges 

• Identify all functional and technical challenges of assigned accounts 

• Manage and interpret customer requirements and use astute questioning skills to understand anticipate and exceed customer needs. 

• Influence and educate clients that NICEs solution will best satisfy their needs in terms of ease of use quality benefit and value. 

• Lead in all technical aspects of the sales process. 

• Assist with the definition and execution of successful proof of concepts (POC) where appropriate. 

• Actively contribute to a team approach with account executives and overlay teams. 

• Provide product feedback and suggestions to Product house. 

• Able to promptly respond to functional and technical elements of RFIs/RFPs 

• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics 

• Travel requirements: 50% 

Additional Information :

• Contact center technologies WorkForce Manager/Management CRM or Business Intelligence experience
• Cloud technologies and certifications
• Telephony (ACD IVR etc.) experience and knowledge
• Hardware platforms & Virtualization
• Vertical market selling experience including Banking Insurance Telco Healthcare Travel and others

Remote Work :

No

Employment Type :

Full-time