Head of HR

To lead and manage all HR functions across the dealership group ensuring alignment with business objectives fostering a positive workplace culture and supporting operational efficiency across all dealership outlets.

1. HR Strategy & Leadership

• Develop and implement HR strategies aligned with the dealership groups business goals.
  
• Advise senior management on HR matters workforce planning and talent development.
  
• Lead initiatives to build a high-performance culture across all dealership branches.
  

2. Recruitment & Talent Management

• Oversee recruitment for all positions from dealership management to service technicians sales consultants and administrative staff.
  
• Develop talent acquisition strategies to attract skilled automotive professionals.
  
• Lead succession planning career path development and internal promotion programs.
  
• Implement onboarding and orientation programs tailored for dealership operations.
  

3. Employee Relations & Engagement

• Act as a trusted advisor to managers and employees on HR policies conflict resolution and disciplinary matters.
  
• Promote employee engagement initiatives to reduce turnover and enhance workplace satisfaction.
  
• Monitor employee morale and address concerns proactively especially in high-turnover areas like sales and service.
  

4. Performance Management

• Design and implement performance appraisal systems for dealership staff.
  
• Align KPI frameworks for sales teams service technicians and support functions.
  
• Provide coaching and guidance to managers on performance improvement plans.
  

5. Compensation & Benefits

• Develop competitive compensation and incentive structures for sales service and administrative staff.
  
• Oversee payroll allowances and benefits administration.
  
• Regularly benchmark salaries and benefits within the automotive retail sector.
  

6. Learning & Development

• Identify training needs across sales service and management teams.
  
• Implement leadership development programs for dealership managers.
  
• Conduct compliance and safety training especially for service workshop staff.
  

7. HR Operations & Compliance

• Ensure HR policies and procedures comply with Malaysian labor laws and automotive industry regulations.
  
• Maintain HR records and reports across multiple dealership locations.
  
• Manage HR systems (HRIS) and automate processes where possible for efficiency.
  

8. Organizational Development

• Support dealership group in change management initiatives.
  
• Recommend organizational structure improvements for operational efficiency.
  
• Facilitate cross-departmental collaboration between sales service and administrative teams.
  

9. Employer Branding

• Promote the dealership group as an employer of choice in the automotive industry.
  
• Develop initiatives to attract and retain top talent in competitive markets.
  

KPIs / Success Metrics

• Employee turnover rate especially among sales and service staff.
  
• Recruitment efficiency and time-to-hire.
  
• Employee engagement and satisfaction scores.
  
• Compliance with labor regulations and internal policies.
  
• Training completion rates and effectiveness.
  
• Contribution to dealership profitability through optimized workforce management.
  

Requirements