Director Business Development
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
The Director Business Operations will be responsible for leading scaling and optimising the overall operational strategy of the organisation. This role requires a seasoned FM professional who understands Integrated Facility Management (IFM) manpower-heavy service delivery client management and multi-location operations.
Key Responsibilities
Operational Leadership
Lead day-to-day business operations across soft services technical services security housekeeping and specialised FM offerings.
Drive operational excellence by establishing robust performance metrics SLAs and compliance frameworks.
Oversee budgeting resource planning and P&L for all operational verticals.
Client & Stakeholder Management
Build strong relationships with key clients and ensure high service delivery standards.
Address escalations conduct business reviews and ensure contract retention and customer satisfaction.
Partner with cross-functional teamsHR Finance Procurement BDto support operational continuity.
Business Strategy & Growth
Contribute to long-term strategic planning and expansion goals.
Identify process improvement areas and introduce best practices for efficiency and scalability.
Support business development teams in solutioning pricing and operational feasibility during bids.
Team Leadership & Development
Lead and mentor regional and functional operational heads.
Drive a performance-driven culture and ensure capability building across teams.
Eligibility Criteria
Experience: 1525 years in the Facilities Management industry with at least 5 years in a senior leadership role.
Industry: Mandatory experience in FM/IFM/Facility Services/Property Operations.
Age: Below 50 years.
Qualification: Graduate; MBA preferred (not mandatory).
Strong expertise in operations management client relationship handling and multi-site service delivery.
Key Skills
Operational Excellence & Governance
P&L & Budget Management
Client Relationship & Retention
Service Delivery Leadership
Team Management
Strategic Thinking
Problem Solving & Decision Making
Required Skills:
Key Skills Operational Excellence & Governance P&L & Budget Management Client Relationship & Retention Service Delivery Leadership Team Management Strategic Thinking Problem Solving & Decision Making
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Sales Experience
- Direct Sales
- B2B Sales
- Marketing
- Sales Pipeline
- Salesforce
- Strategic Planning
- Enterprise Sales
- negotiation
- Lead Generation
- Contracts
