HR Administrator
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Job Summary
HR Administrator
Division: Operations
Department: Human Resources
Salary: National (Edinburgh and Leeds) ranging from 28800 to 38888 and London from 31600 to 42133 (salary offered will be based on skills and experience)
This role is graded as: Senior Professional Support - Corporate
Your recruitment contact is Benjamin via . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK to keep financial markets fair thriving and effective. By joining us youll play a key part in protecting consumers driving economic growth and shaping the future of UK finance services.
The HR helpline team which is part of the wider HR Delivery team in the capacity of a HR Representative. The HR Helpline is responsible for providing advice and support on HR policies and processes to our FCA colleagues and is the entry point for the wider organisation into HR. The team manages all touch points in the employee lifecycle dealing with transactions in Workday and responding to queries from the business utilising our case management system ServiceNow.
Role responsibilities
Partner with HR colleagues and business teams to deliver accurate and timely case management services ensuring consistency and reliability across all HR processes
Act as the first point of contact for HR enquiries via phone email and chat providing clear guidance that enhances employee experience and stakeholder confidence
Manage complex and sensitive HR queries independently identifying solutions that minimise escalation and support efficient resolution for the business
Process employment changes including internal moves leavers and family leave requests maintaining accurate records that uphold compliance and operational integrity
Collaborate with HR Operations Manager on MI reporting and process improvements driving service enhancements that increase efficiency and data-driven decision-making
Work with HR Business Partners and external providers to strengthen wellbeing initiatives and build manager capability promoting self-service and sustainable leadership practices
Skills
Minimum:
Proven experience managing senior-level HR administration ensuring compliance and accuracy across all processes
Prior experience handling high volumes of HR transactions efficiently while maintaining service quality and timeliness
Proven experience updating and maintaining HR systems with exceptional attention to detail and data integrity
Essential:
Enjoy working in roles that combine operational advisory and project-based responsibilities delivering value across multiple areas
Able to work flexibly across systems and specialisms in an efficient effective and focused manner to meet organisational needs
Apply a methodical approach with exceptional attention to detail ensuring accuracy and consistency in all outputs
Confident in using Microsoft applications including Word Excel Outlook and Teams to support collaboration and reporting
Benefits
25 days annual leave plus bank holidays
Hybrid model with up to 60% remote work
Non-contributory pension (812% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa income protection and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle
For a full list of our benefits and our recruitment process as a whole visit our benefits page.
Our values & culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one thats free from discrimination and bias celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs including options like part-time and job sharing where applicable.
Disability Confident: our hiring approach
Were proud to be a Disability Confident Employer and therefore people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment cases of high application volumes we may progress applicants whose experience most closely matches the roles key requirements.
Useful information and timeline
Advert Closing: Friday 5th December
CV Review/Shortlist: Monday 8th December
Interviews: Commencing from 10th December
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Required Experience:
Unclear Seniority
Key Skills
- ATS
- Paychex
- Microsoft Outlook
- Payroll admin
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
About Company
The Financial Conduct Authority is the conduct regulator for around 50,000 financial services firms and financial markets in the UK and the prudential supervisor for 48,000 firms
