Caesars Rewards Representative Lead
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Description
JOB SUMMARY:
The Caesars RewardsLead assists the Caesars Rewards Supervisor with daily assignments and coordinates functions of the Caesars Rewards Hosts.
ESSENTIAL JOB FUNCTIONS:
- Oversees the Caesars Rewards staff ensuring excellent customer services.
- Promotes departmental efficiency and effectiveness by staffing each marketing services area commensurate with customer volume.
- Assists in developing operational procedures to be used in conjunction with Caesars Rewards Card programs.
- Trains staff and motivates staff to provide superior customer service.
- Maintains accurate customer account records and coupon/inventory controls during assigned shift.
- Determines weekly inventory orders of promotional items/supplies for department.
- Issues coupon/inventory banks to Caesars Rewards Hosts.
- Checks and renews Hosts inventory and financial closeout on assigned shift.
- Oversees bus greeting marketing materials distribution and record keeping.
- Assures timely greeting of guests through advance preparation of Caesars Rewards Cards and appropriate packages.
- Capable of issuing Caesars Rewards Cards and providing customer information services when deemed necessary.
- Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
QUALIFICATIONS:
- Must be at least 21 years old or older.
- High school diploma or GED required.
- Pleasant personality flexibility supervisory and problem-solving skills are essential.
- Minimum of one year in supervision of an operation staff is required.
- Customer service experience is preferred.
- Moderate computer skills required.
- Bookkeeping skills and the ability to maintain orderly and timely records is a must.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to maneuver to all areas of the casino.
- Must be able to lift up to 20 pounds and carry up to 20 pounds.
- Must have an eye for detail.
- Must be able to bend reach kneel twist and grip items while working at assigned desk area.
- Must have the manual dexterity and coordination to operate office equipment including a 10 key adding machine PC computer fax machine and photo copier.
- Must be able to read write speak and understand English.
COMPENSATION & BENEFITS:
- $20.00 per hour
- Bi-weekly Pay Dates
- Paid Time Off 401(k) Medical Dental Vision Life & Disability Holiday Pay
*
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
