Customer Service Representative
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative is a full-time project dedicated role that serves as the primary point of contact between DeAngelo Contracting Services and the public. This position manages all customer service and community outreach functions ensuring roadway user inquiries concerns and requests are received assigned tracked and resolved promptly and professionally.
Through proactive engagement including Sweet Tea with the Contractor community outreach sessions the Customer Service Representative strengthens public trust minimizes complaints and provides TDOT with real time insight into community concerns and expectations.
Key Responsibilities
Customer Service and Issue Management
Receive document assign and track all customer service requests and community inquiries
Acknowledge all customer service requests within 24 hours
Coordinate with project team to assign appropriate crews and resources
Monitor progress through resolution and follow up with the requester to confirm satisfaction
Serve as the single point of contact for all public and stakeholder communication
Community Outreach and Engagement
Plan and conduct Sweet Tea with the Contractor community outreach sessions
Proactively engage residents businesses and local officials to share project information and gather feedback
Build and maintain positive relationships with community stakeholders
Anticipate potential concerns and communicate proactively to reduce impacts to the public
Documentation and Reporting
Document every issue response and resolution
Capture and log concern type GPS location timestamps assigned crews and before and after photos
Maintain accurate records to support transparency reporting and continuous improvement
Provide TDOT with timely feedback on trends recurring concerns and community sentiment
Continuous Improvement and Feedback
Distribute post service surveys following customer service request completion
Analyze feedback to identify opportunities to improve service delivery
Coordinate with project leadership to implement improvements based on community input
Qualifications :
Experience in community relations customer service public outreach or transportation related projects
Strong written and verbal communication skills
Ability to manage multiple requests and priorities simultaneously
Comfortable working directly with the public local officials and project teams
Proficient with digital tracking systems and documentation tools
Detail oriented with a strong commitment to follow through
Additional Information :
Benefit Highlights:
- Challenging and rewarding work environment
- Competitive Compensation
- Excellent Medical Dental Vision and Prescription Drug Plan
- 401(K)
- Generous Paid Time Off
- Career Development
- Pay rate: TBD
Come be a part of the DeAngelo family today!
DCSAM is an equal opportunity employer and complies with all hiring and employment the event an ADA accommodation is needed DCSAM is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCSAM offers subcontracting services to government agencies as such candidates may be subject to pre-employment screenings such as criminal background checks pre-employment post-accident & reasonable impairment drug screenings motor vehicle record checks etc. as such DCSAM complies with all federal and state regulatory guidelines including the FCRA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
A LITTLE BIT ABOUT US: DCS is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/ ... View more
