Digital Imaging Analyst

RRD has an immediate opening for a Digital Imaging Analyst in our Houston TX facility! 

This is an onsite position

Job Summary

Own the day-to-day health of the automated validation pipeline. Monitor dashboards and logs support PaperStream scanning operations triage failures process client rework and drive continuous improvement for operations to flow reliably and on time. 

Key Responsibilities 

• Monitor & respond: Watch dashboard KPIs and task logs; verify daily/shift counts.
• PaperStream support: Troubleshoot scanner/driver/profile issues stalled batches export errors perform L2/L3 triage document workarounds and escalate to vendor/IT/solutions as needed.
• Rework processing: Intake client-flagged rework correct XML/PDF/TXT as required re-run validations re-queue and confirm successful upload.
• Triage & remediation: Investigate items in Error; fix filename/metadata issues or route to Manual QC.
• Training feedback loop: Analyze recurring errors; publish short training tips to scanning teams to prevent repeats. 
• SOP ownership: Create and update SOPs/runbooks for PaperStream support rework handling validations and release/change processes. 
• Release/change control: Track script versions test changes communicate cutovers/rollback plans. 
• Stakeholder comms: Keep sanning floor QA and leadership informed on SLAs blockers and volumes.

Qualifications :

• Bachelors Degree in Management Information Systems Computer Information Systems or similar field. 
• 3 years in production ops for document/content workflows is preferred. 
• PaperStream or similar scanning software experience is strongly preferred. 
• Comfortable reading/editing PowerShell and Batch; Windows admin basics is preferred. 
• Must have knowledge of XML.
• File-system automation experience is preferred. 
• Strong troubleshooting incident communication and SLA mindset.
• Excellent communication skills both written and verbal.

Additional Information :

RRDs current salary range for this role is $55000 to $82700 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

No

Employment Type :

Full-time