Customer Service Representative Part Time
Share
Job Location:
Hourly Salary:
Posted on:
Vacancies:
Job Summary
- Flexible schedule
- Opportunity for advancement
- Training & development
(A Division of Ace Hardware Independently Owned & Operated Franchise)
- Competitive pay
- Advancement & professional growth opportunities
- Regular performance and pay reviews
- Supportive team-oriented culture
- Serve as the first point of contact for incoming customer inquiries via phone email and web requests.
- Provide accurate job information service education and estimates; close sales over the phone.
- Schedule and dispatch craftsmen using company CRM and scheduling systems.
- Manage daily and weekly work schedules ensuring optimal efficiency and customer satisfaction.
- Conduct post-service follow-up calls to ensure quality and resolve concerns.
- Accurately enter and maintain customer and job data in the CRM platform.
- Collaborate with the office team and craftsmen to ensure seamless handoffs from scheduling to job completion.
- Support light administrative tasks such as filing invoicing and materials coordination.
- Work toward individual and team sales goals.
- Proactively engage existing customers for repeat and referral business.
- Educate clients on promotions seasonal services and membership programs.
- Participate in community events and local partnerships to support brand awareness and customer acquisition.
- 35 years of experience in customer service scheduling or inside sales.
- Strong written and verbal communication skills; professional phone presence.
- Tech-savvy with proficiency in Microsoft Office Teams and CRM systems (ServiceTitan experience is a plus).
- Basic understanding of digital marketing social media management or content creation.
- Excellent organizational and multitasking skills with strong attention to detail.
- Positive self-motivated and collaborative team player.
- Reliable transportation and valid drivers license required.
- Experience in small business home services or franchise environments.
- Comfortable with multi-tasking
- Customer service
- Scheduling
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your fre ... View more
