Technical Support Interns
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Technical Support Executive will be responsible for providing end-to-end technical assistance installation configuration troubleshooting and customer support for IT infrastructure solutions. This role requires hands-on experience across networking server architecture security systems wireless solutions surveillance data backup & recovery cloud services (Microsoft 365 & Azure) and virtualization technologies.
The ideal candidate should have strong problem-solving skills excellent communication abilities and a customer-first mindset.
Key Responsibilities-
1. Technical Support & Troubleshooting
Provide L1/L2 technical support to clients for IT infrastructure and network-related issues.
Diagnose troubleshoot and resolve hardware software network and system-related incidents.
Perform remote and onsite support as required.
Escalate critical issues to senior engineers or OEMs when necessary.
2. Network Infrastructure Management
Assist in configuration and troubleshooting of:
Routers switches firewalls VLANs VPN DHCP DNS NAT routing protocols
Wireless access points and controllers
Conduct network health checks performance monitoring and optimization.
3. Server & Systems Support
Provide support for Windows Server Linux Server Active Directory Group Policy DNS/DHCP.
Assist in server deployment patching updates and resource monitoring.
Support Hyper-V / VMware virtualization environments.
4. Security & Surveillance Solutions
Basic troubleshooting of firewall security policies and endpoint security.
Provide support for CCTV / IP surveillance systems (NVR DVR VMS camera configurations).
Assist in implementing security best practices and monitoring tools.
5. Data Backup DC-DR & Business Continuity
Support installation and configuration of backup solutions (Veeam Synology NAS cloud backup etc.).
Monitor scheduled backups and ensure recovery readiness.
Assist in DC/DR drills failover/failback operations.
6. Cloud Solutions (Microsoft 365 & Azure)
Provide support for:
Microsoft 365 administration (user management email SharePoint OneDrive)
Azure services (VMs backup policies access management)
Troubleshoot cloud service issues and assist clients with migrations.
7. Documentation & Reporting
Maintain accurate records of service requests resolutions and technical procedures.
Prepare daily/weekly reports related to support activities.
Update knowledge base and maintain configuration documentation.
8. Customer Engagement
Handle client queries professionally and provide timely updates.
Educate customers on system usage best practices and preventive maintenance.
Build strong customer relationships to enhance service satisfaction.
Requirements
Required Skills & Qualifications-
Diploma / Graduate in IT Computer Science or related field.
0-1 years of experience in technical support or IT infrastructure roles (fresher with strong technical knowledge may also apply).
Working knowledge of:
Networking equipment (Cisco Sophos SonicwallPalo Alto Juniper Dell Lenovo HP/Aruba Fortinet etc.)
Windows Server AD virtualization (Hyper-V/VMware)
Firewall policies and endpoint security
Microsoft 365 & Azure administration
IP surveillance systems
Backup and disaster recovery tools
Strong troubleshooting and analytical skills.
Good communication skills (verbal and written).
Preferred Certifications (Optional but an Advantage)
CCNA / CCNP
MCSA / AZ-900 / MS-900
Veeam VMCE / VMware VCA
CompTIA Network / Security
Fortinet NSE certifications
Any relevant OEM certifications (Aruba Cisco Dell Microsoft)
Benefits
Work Environment-
Onsite remote hybrid support depending on client requirements.
Occasional travel to client locations for deployment or troubleshooting.
Must be able to work in a fast-paced system integrator environment with diverse technologies.
Required Skills:
Role:IT Sales Executive Industry Type: Hardware Networking & IT Services Qualification : Any Graduate MBA Department: Sales & Business Development Executive Employment Type: Full Time Permanent Experience: 0-5years
Required Education:
Any graduation
Company Industry
IT Services and IT Consulting
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
