IT Support Specialist 1

Madurai - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

IT Support Specialist 1

Job Description

How youll make an impact

Help with the setup and onboarding of new employees ensuring they have the necessary technology equipment and access.
Provide support for employees leaving WEX including the recovery and processing of company-owned technology equipment.
Maintain an up-to-date inventory of technology assets including tracking device allocations and decommissioned equipment.
Provide first-line technical support to employees resolving issues related to desktops laptops mobile devices software applications and network connectivity.
Assist in troubleshooting hardware and software malfunctions escalating complex issues to senior technology staff when necessary.
Document support interactions accurately including issue descriptions troubleshooting steps and resolutions for future reference.
Support technology team initiatives by researching and recommending tools to improve service efficiency.
Stay informed about emerging technology trends and assist in exploring innovative solutions to enhance support services.
Provide excellent customer service by building strong relationships with employees and ensuring their technology needs are met.
Participate in technology training programs to enhance technical knowledge.
Assist in maintaining a stable and secure technology environment.
Provide daily in-person technical support at the local WEX office building.
Perform other duties as assigned.

Experience youll bring

Associates degree in Computer Science Information Technology or a related field (or equivalent hands-on experience or relevant coursework).
Basic knowledge of technology service management (ITSM) tools is a plus.
Familiarity with computer hardware operating systems (Windows macOS) and cloud-based applications.
Interest in networking fundamentals (TCP/IP DNS DHCP) and Active Directory.
Strong problem-solving and analytical skills with a willingness to learn and adapt.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
A customer-first mindset with a focus on providing empathetic and effective support.
Ability to work independently and collaboratively as part of a team.
A strong desire to learn about AI and automation in the tech field.

Preferred Qualifications

CompTIA A certification or equivalent (or working towards it).
Exposure to Google Workspace Microsoft 365 or similar technology environments.
Basic scripting knowledge (PowerShell or Python) is a plus.
Understanding of technology security best practices.
Any personal projects or coursework that demonstrates a passion for technology.

IT Support Specialist 1 Job Description How youll make an impact Help with the setup and onboarding of new employees ensuring they have the necessary technology equipment and access. Provide support for employees leaving WEX including the recovery and processing of company-owned technology equipm...

IT Support Specialist 1

Job Description

How youll make an impact

Help with the setup and onboarding of new employees ensuring they have the necessary technology equipment and access.
Provide support for employees leaving WEX including the recovery and processing of company-owned technology equipment.
Maintain an up-to-date inventory of technology assets including tracking device allocations and decommissioned equipment.
Provide first-line technical support to employees resolving issues related to desktops laptops mobile devices software applications and network connectivity.
Assist in troubleshooting hardware and software malfunctions escalating complex issues to senior technology staff when necessary.
Document support interactions accurately including issue descriptions troubleshooting steps and resolutions for future reference.
Support technology team initiatives by researching and recommending tools to improve service efficiency.
Stay informed about emerging technology trends and assist in exploring innovative solutions to enhance support services.
Provide excellent customer service by building strong relationships with employees and ensuring their technology needs are met.
Participate in technology training programs to enhance technical knowledge.
Assist in maintaining a stable and secure technology environment.
Provide daily in-person technical support at the local WEX office building.
Perform other duties as assigned.

Experience youll bring

Associates degree in Computer Science Information Technology or a related field (or equivalent hands-on experience or relevant coursework).
Basic knowledge of technology service management (ITSM) tools is a plus.
Familiarity with computer hardware operating systems (Windows macOS) and cloud-based applications.
Interest in networking fundamentals (TCP/IP DNS DHCP) and Active Directory.
Strong problem-solving and analytical skills with a willingness to learn and adapt.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
A customer-first mindset with a focus on providing empathetic and effective support.
Ability to work independently and collaboratively as part of a team.
A strong desire to learn about AI and automation in the tech field.

Preferred Qualifications