Manager Claim Management
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
ABOUT US
For internal job postings you can remove that introduction text below
At Daimler Truck we change todays transportation and create real impact together. We take responsibility around the globe and work together on making our vision become reality: Leading Sustainable Transportation. As one global team we drive our progress and success together everyone at Daimler Truck makes the difference. Together we want to achieve a sustainable transportation reduce our carbon footprint increase safety on and off the track develop smarter technology and attractive financial solutions. All essential to fulfill our purpose - for all who keep the world moving.
Become part of our global team: You make the difference - YOUMAKEUS
Additional information about entity possible (Daimler Buses Daimler Truck Financial Services Own Retail NAFTA Fuso etc.)
( Focus on tasks/products of the entity) Maximum 2-3 statements!
Become part of our team!
Maximum 3 sentences
Team introduction
What makes the team/department special
What are the special features (keyword self-marketing)
Responsibilities
WHAT YOU CAN EXPECT
Key Responsibilities:
1. Claim Processing & Validation
- Manage and adjudicate the service claims from dealerships.
- Ensure all claims are validated against warranty policies repair standards and documentation requirements.
- Monitor turnaround time (TAT) and ensure timely settlement of claims.
2. Policy Management
- Update review and enforce warranty/service claim policies in coordination with OEMs and internal legal/compliance teams.
- Provide clarification and training to internal and external stakeholders on policy changes.
3. Audit & Compliance
- Conduct regular audits of submitted claims to identify fraud misuse or deviations.
- Implement corrective actions and report irregularities to senior management.
4. Data Analysis & Reporting
- Analyse claim trends failure rates and cost patterns to identify recurring issues and propose quality improvements.
- Generate periodic MIS reports and dashboards for management review.
6. System & Process Improvement
- Collaborate with IT and process teams to enhance claim management systems (e.g. SAP & DMS).
- Drive automation and digitization initiatives to reduce manual work and errors.
- Conduct performance reviews and identify training needs for team development.
Key Skills & Competencies:
- Strong knowledge of warranty and service claim procedures
- Analytical and detail-oriented
- Proficient in DMS and claim management tools
- Good communication and negotiation skills
- Ability to manage cross-functional teams and stakeholders
Key Performance Indicators (KPIs):
- Claim Turnaround Time (TAT)
- Clam Return percentage
- Cost per Claim
- Audit Compliance Score
WHAT WE OFFER YOU
Note: Fixed benefits that apply to Daimler Truck Daimler Buses and Daimler Truck Financial Services.
Among other things the following benefits await you with us:
- Attractive compensation package
- Company pension plan
- Remote working
- Flexible working models that adapt to individual life phases
- Health offers
- Individual development opportunities through our own Learning Academy as well as free access to LinkedIn Learning
- two individual benefits
Qualifications
THATS WHY YOU ARE A MATCH
Qualifications & Experience:
- Education: Bachelors degree in Engineering Business Administration or a related field (MBA preferred)
Experience: 610 years of experience in warranty/service claim management preferably in a consumer durables electronics or automotive environment
You dont bring everything with you No problem! We look for skills but hire for attitude!
#MAKEYOURMOVE and apply now were looking forward to it!
At Daimler Truck we promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees because these lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures and genders parents people with disabilities and people of any community.
ADDITIONAL INFORMATION
This is a limited position for 6/12/18/24/36 months.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions you can contact the local disability officer once you have submitted your application form who will gladly assist you in the onward application process: If you have any questions regarding the application process please contact HR Services by e-mail:
Required Experience:
Manager
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
