Commercial Lines Account Assistant, Marine

About The Role

Were seeking an organized and client-focused Account Assistant to join our Marine & Cargo specialty practice within the Complex Risk Unit. This role supports senior brokers and account managers in servicing complex commercial marine accounts helping ensure the accurate and timely handling of insurance documentation invoicing and client communication.

This is an excellent opportunity for someone looking to build expertise in marine and cargo risks support a growing specialty book and gain hands-on experience in complex commercial placements.

What Youll Do

• Provide prompt professional support to clients and internal stakeholders responding to inquiries and processing routine service requests

• Prepare client-facing documents such as certificates of insurance binders letters policy summaries and renewal packages

• Accurately process policy changes endorsements and invoices using HUBs broker management systems (e.g. EPIC)

• Assist with compiling submission materials for underwriters and tracking outstanding information

• Maintain electronic file documentation and follow HUBs compliance and file management standards

• Monitor and support collections by following up on outstanding premium balances and reviewing accounts receivable reports

• Help track and maintain expiry dates abeyances and documentation for renewals and endorsements

• Perform administrative tasks including data entry internet research and responding to third-party requests as needed

• Support the senior Marine & Cargo team with ad hoc project work reports and client presentations

What Youll Need for Success

• RIBO license (or willingness to obtain within three months)

• 12 years of experience in commercial insurance (marine experience is a plus but not required)

• Strong attention to detail with excellent organizational and time management skills

• Effective written and verbal communication skills

• Ability to handle a high volume of work with accuracy and responsiveness

• Familiarity with invoicing certificate issuance and policy documentation processes

• Demonstrated client service orientation and professionalism

• Comfortable working independently and as part of a fast-paced team

• Proficient in Microsoft Office (Word Excel Outlook); experience with EPIC or other broker systems is an asset

• A strong desire to learn about marine & cargo insurance and grow within a specialty line

Elevate Your Career with HUB International

Advancement and Well-being: Our Priority

At HUB we place immense value on the well-being and professional development of our team. Heres what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package including incentives bonuses and additional earning opportunities.

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.

• Comprehensive Benefits: Access a robust benefits package including company-matched RRSPs designed to support you and your family.

• Professional Growth: Advance your career with HUB-sponsored training programs tuition reimbursement and other development opportunities tailored to help you succeed.

• Industry Support: Benefit from reimbursements for professional licensing and membership fees reflecting our investment in your expertise.

• Exclusive Perks: Enjoy special discounts on events travel accommodations and personal home & auto insurance making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process we encourage you to let us knowwere here to support you. At HUB building an inclusive workplace isnt just part of what we doits at the heart of who we are.

Service: Our Ethos

At HUB International service defines who we are. This dedication extends not only to our clients but also to our employees and the communities were proud to support. Our regional offices are actively engaged in local initiatives reflecting our commitment to giving back and making a meaningful difference.

When you join HUB youll find more than just a careeryoull become part of a team where your skills are valued your growth is encouraged and your contributions have a lasting impact.

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