IT Support Technician I Baton Rouge, LA

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive innovative solutions designed to increase plant production reduce costs reduce downtime and even prevent shutdowns. Headquartered in Baton Rouge LA Turner Industries has over 20000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical refining energy pulp and paper and related industries has made Turner one of the nations top industrial contractors and earned us the No. 1 spot on ABCs 2024 Top Performers list. People are at the heart of everything we do. Their safety security and satisfaction have always been our top priorities. For proof look no further than our strong working relationships and extraordinary workforce.

Turner Industries Group has an opening for an IT Support Technician I to join our Information Technology team in Baton Rouge LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly reliable and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests.

Essential Qualifications:

• Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience
• Minimum of 6 months experience in an IT Support Role
• Credentials preferred
• Must be a customer service minded professional
• Must possess excellent communication interpersonal organizational and problem-solving skills
• Post-offer drug/alcohol screen and physical evaluation and background check
• Pass the required safety courses and comply with all required safety guidelines for OSHA TWIC and site-specific standards
• Maintain a current valid Louisiana Drivers license
• Meet Operations Support customer service standards
• Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing understand and execute oral and written instructions and organize workload; must have excellent interpersonal skills be able to listen understand and analyze problems over the phone is preferred but not necessary
• Applicant/employee must not pose a direct threat to the health or safety of others in the workplace

Functional Requirements:

Address users in a friendly courteous and professional manner at all times; answer evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls emails walk-ups and project tasks; manage time and assignments efficiently to complete all ongoing projects tasks and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies procedures and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware software and network; install hardware and peripheral components including but not limited to monitors keyboards printers and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on-call rotation as assigned; perform additional assignments per supervisors direction

Compensation

Final agreed upon compensation is based upon individual qualifications and experience.

Benefits

Depending on your employment status benefits include health dental vision life ADD voluntary life / ADD disability benefits leaves of absence 401k paid time off paid holidays telehealth access and employee assistance program.

Physical Involvement:

Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level waist level and/or overhead; carrying objects etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry

Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race color age religion sex sexual orientation national origin disability and/or protected veteran status in accordance with governing law.

Required Experience:

IC