IT Support Specialist

Who We Are

Authentic is a unified platform that integrates M&A brand strategy creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment the worlds largest sports and entertainment licensing company Authentic connects strong brands with best-in-class partners to optimize long-term value in the brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries including 13000-plus freestanding stores and shop-in-shops and 400000 points of transforms brands by delivering powerful storytelling compelling content innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints platforms and emerging media

Why Authentic

Youll be able to access the resources and scale while leveraging innovative technology and nimble environment. What were saying is this isnt your average day job. If youre hungry to drive ideas into action and own your career lets chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail marketing licensing legal and more we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine evolve and transform brands! At Authentic we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City Authentic has offices in major metropolitan cities including Los Angeles and Miami as well as Toronto Mexico City London and Shanghai.

What Youll Do

Authentic is looking to hire an in-house LA-based IT Support this role youll be responsible for the support of all technology within Authentic and will provide onsite support for all offices in and around LA and Irvine. Our company is growing fast and we need a hands-on experienced technology specialist to both directly support all our employees and assist in shaping our technology this role youll be expected to be hands-on ready and eager to roll-up your sleeves and solve problems. Our current technology stack consists of both Macs and Windows based laptops Office 365m leveraging Teams Box and numerous other marketing and sales technologies (Teams/Zoom Rooms DTENs Crestron Brighsign etc.). This role will report to the IT Support Lead based out of NY.

What youll be working on

• Resolve daily ticket requests for tier 1 and 2 technical issues. This includes tickets for the US as well as other regions such as EMEAI or APAC.
• Consistently track and complete all tasks in the IT ticketing system.
• Own communication between end users and escalation for higher profile issues.
• Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization.
• Create and/or follow documented procedures; review periodically and suggest or make improvements or updates.
• Daily interaction with end-users in response to their inquiries concerns and requests.
• Support Active Directory Microsoft Exchange Office 365 w/Teams and other apps (managing user and group accounts permissions)
• Provide executive support when needed or advised.
• Responsible for local (and remote if needed) onboarding and offboarding; includes provisioning accounts and equipment for new hires and removing and collecting equipment for offboarding/terminations.
• Train and guide staff in best practices for hardware and software usage.
• Support On-Site office operations (Printers A/V equipment in conference rooms workstation setup).
• Use remote support tools to guide end users through troubleshooting steps.
• Troubleshoot a variety of technical issues across different operating systems (macOS Windows mobile iOS); we have about 70% MacOS adoption.
• Maintain an inventory of new/existing IT hardware.
• Participate in the after-hours on-call rotation (after hours support and/or some weekend work is expected as required by the business).
• Coordinate and facilitate vendor support for hardware failures and/or maintenance.
• Work one-on-one with employees at all levels to troubleshoot and correct hardware and software issues.
• Participate in the planning execution and delivery of technical projects (as directed by IT leadership).
• Identify areas for process improvement; help drive continuous improvement efforts.

• Develop and deliver support and other IT related reports.
• Collaborate with the team to plan and implement system updates upgrades and new technologies as directed by dept management.

• Perform other duties as assigned.
• The ability to lift squat move at least 40lbs.

Must Haves:

• 3-5 years experience in providing end-user support in mid-large business.
• A self-starter ability to multitask prioritize issues based on severity and work within a team environment.
• Approach users issues with empathy.
• Strong knowledge of MAC OS (70%) Microsoft OS (30%).
• Box and/or other SaaS based content storage support experience.
• Experience with automated management and deployment such as JAMF ConnectWise products.
• Ability to learn new technologies quickly and with minimal guidance.
• Thrives on technical challenges and takes pride in solving them.
• Able to promptly and tactfully communicate with end users provide solutions and/or direct requests of unresolved issues to appropriate IT team members.
• Thorough understanding of hardware setup and software installations including Office 365 and account setup including email accounts server access and VPN access.
• Outstanding organizational and time-management skills; you must be comfortable handling periods of high demand and expediting numerous priorities simultaneously.
• Good knowledge of cyber security and data privacy principles.
• Degree in Computer Science Engineering.

Primary Location Hourly Range:

$30-$35/hour

Fraud Alert: Unauthorized Job Offers and Impersonations

We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email employment websites and social media and may include fake interview requests offer letters or attempts to collect personal and financial information.

Please note:

• All legitimate Authentic job postings can be found only on our official website () or through our verified LinkedIn page ( does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @ email address.
• We will never ask you for sensitive personal information payment or banking details as part of the hiring process.

If you believe youve been contacted by someone impersonating an Authentic team member please report it immediately by emailing

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender gender identity sexual orientation race national origin disability age marital status protected veteran status or other legally protected status.

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