CX Director

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Director

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

As an Oracle lead to revenue at PwC you will focus on working with Oracles suite of applications and tools designed to manage the entire customer journey from lead generation to revenue realisation and customer satisfaction. You will be responsible for implementing and configuring Oracle lead management sales automation marketing automation and customer experience solutions to meet the specific needs of an organisation.

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives needs and feelings of others.
Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Oracle Lead to Revenue team you will define the strategy and operational management of Oracle Customer Experience solutions across the enterprise. As a Director you will provide visionary leadership drive digital transformation initiatives and enhance customer engagement while maintaining seamless collaboration with business stakeholders. This position presents an exciting opportunity to lead large-scale Oracle CX transformation programs and build a dynamic team culture focused on innovation and continuous improvement.

Responsibilities

- Define and implement the strategy for Oracle Customer Experience solutions across the enterprise

- Provide visionary leadership to drive digital transformation initiatives

- Enhance customer engagement through clear operational management

- Lead large-scale Oracle CX transformation programs with a focus on innovation

- Build and nurture a top-performing team culture centered on continuous improvement

- Collaborate seamlessly with business stakeholders to achieve strategic goals

- Identify opportunities for process enhancements and efficiencies

- Maintain a commitment to professional integrity and excellence in service delivery

What You Must Have

- Bachelors Degree in Business Technology Computer Science or related domain (MBA preferred)

- 15 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- Oracle Cloud certifications in Sales Service CPQ or Marketing

- Experience in subscription telecom SaaS utilities or retail industries

- Familiarity with Salesforce or other CRM ecosystems

- PMP Agile or ITIL certifications

- Experience with AI/ML-driven CX solutions chatbots and automation tools

- 1015 years of experience in CRM/CX technology

Travel Requirements

Not Specified

Job Posting End Date

Required Experience:

Director

Industry/SectorNot ApplicableSpecialismOracleManagement LevelDirectorJob Description & SummaryAt PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse clien...

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Director

Job Description & Summary

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives needs and feelings of others.
Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.