Executive HR Operations CBS TAL TALENT DEVELOPMENT New Delhi

Requisition Id:

As a global leader in assurance tax transaction and advisory services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom. At EY we dont just focus on who you are now but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and well provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Executive-Operations-HR-CBS - TAL - TALENT DEVELOPMENT - New Delhi

Operations :

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CBS - TAL - TALENT DEVELOPMENT :

At Talent team we empower you to have a sense of purpose and opportunities that add value to your overall career experience at EY. The team works together across functions and service lines to build strategic solutions that support our strategy and employer value proposition (EVP).

The team partners effectively with the business leaders providing strategic talent advice to work in an integrated manner leveraging solutions and best practices. The teams are responsible for enabling the business driving the engagement of our people locally and bringing our strategy and EVP to life.

The team includes workstreams like Business Partnering Talent Acquisition Learning and Development Mobility Compensation and benefit and enabling functions like HR systems Operations People Data Reporting and Analytics. They also leverage our global strength and scalability to drive HR-related technology projects and processes that allow EY to deliver against the changing requirements to enable success. The core focus of the team is to ensure an exceptional EY experience lasts a lifetime.

Your key responsibilities

Technical Excellence

• Job Title: Well-being Associate / Counsellor EY India Reports to: Well-being Manager EY India Function: Health & Well-being Talent Team Location: PAN India (Hybrid) Role Summary The Well-being Associate / Counsellor will play a frontline role in supporting EY Indias EY Cares framework focusing on early intervention employee counselling and case coordination. The role requires a strong foundation in counselling or psychology empathy in client handling and operational excellence in managing high-risk and sensitive situations. This position supports the Chief Well-being Officer and Well-being Manager in implementing the Well-being Ally Program the High-Risk Well-being Playbook and the Well-being Hub ensuring that employees receive timely confidential and compassionate support. Key Responsibilities Employee Support and Counselling Provide confidential short-term counselling and emotional support to employees facing personal work-related or mental health challenges. Conduct initial assessments and triage cases appropriately referring complex cases to external EAP partners or mental health professionals. Maintain accurate and confidential records in line with EYs data protection and ethical standards. Case and Crisis Management Support the implementation of the High-Risk Well-being Playbook coordinating closely with HR the EAP and medical professionals. Assist in identifying risk factors and escalating cases promptly to the Well-being Manager or Chief Well-being Officer. Ensure continuity of care through follow-ups documentation and tracking of support outcomes. Program and Awareness Support Assist in rolling out well-being awareness sessions mental health campaigns and the Well-being Ally Program. Curate and contribute to well-being resources newsletters and internal communication platforms such as the Well-being Hub. Support the onboarding and training of new Well-being Allies and champions across regions. Data and Reporting Track counselling utilisation case trends and thematic insights for inclusion in quarterly well-being dashboards. Identify emerging themes or stressors within the workforce and share data-led observations for proactive intervention. Skills and Experience Essential 36 years of experience in counselling clinical psychology or employee assistance roles. Masters degree in Psychology / Counselling / Social Work (mandatory). Strong interpersonal skills with demonstrated empathy confidentiality and professionalism. Experience in handling employee or client-facing mental health support in a corporate or EAP setting. Preferred Experience working with digital well-being platforms or EAP systems. Exposure to organisational well-being initiatives or mental health advocacy. Knowledge of CBT MBCT or trauma-informed approaches. Attributes Emotionally intelligent calm under pressure and skilled at building trust. Strong ethical standards and discretion in handling confidential information. Passionate about helping people thrive through care connection and self-awareness. Impact and Growth This role is a stepping stone into a specialised well-being career within EY. The Well-being Associate will gain exposure to national programs data-driven well-being analytics and leadership engagement while directly impacting the mental health and resilience of EY people.

Skills and attributes

To qualify for the role you must have
Qualification

• Master of Arts in Psychology

Experience

• counselling

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile curious mindful and able to sustain positive energy while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people EY has emerged as the strongest brand and the most attractive employer in our field with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs game-changers disruptors and visionaries. As an organization we are investing more time technology and money than ever before in skills and learning for our people. At EY you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles skills and opportunities.

EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our peopleenabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.

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