2nd Line Support Analyst

Farnham - UK

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

2^nd Line Support

Location: Farnham (4 days onsite per week)

Salary: 33k - 37k

Role Profile

Key Responsibilities

Act as the primary escalation point for complex incidents and service requests from the 1st line team.
Diagnose and resolve technical issues across Microsoft-based systems including:
- Windows 10/11 Windows Server
- Microsoft 365 suite (Exchange Online SharePoint Teams OneDrive)
- Active Directory (user management group policies permissions)
- Azure AD and Intune (device and identity management)
Support and maintain end-user devices (laptops desktops mobile devices peripherals).
Perform administration and troubleshooting of core infrastructure services (DNS DHCP file/print services VPN).
Collaborate with 3rd line engineers or vendors where required ensuring timely resolution and clear escalation.
Monitor and manage service desk queues ensuring SLAs and KPIs are met.

Required Experience:

Job Description2nd Line SupportLocation: Farnham (4 days onsite per week)Salary: 33k - 37kRole ProfileKey ResponsibilitiesAct as the primary escalation point for complex incidents and service requests from the 1st line team.Diagnose and resolve technical issues across Microsoft-based systems includi...