Intern, Bureau of Equitable Health Systems

College Aide IA (Freshman-Sophomore)

The Center for Health Equity & Community Wellness (CHECW) seeks to eliminate racial and other inequities resulting in premature mortality. With an unwavering grounding in history and structural analysis CHECW works to increase visibility of the harm perpetuated by centuries of racist socially unjust policy while pushing towards redress for the most impacted NYC communities. CHECW addresses inequity across community and healthcare systems in partnership with community faith-based and health care organizations. CHECWs work focuses on social determinants of health including environmental and commercial determinants and addresses both upstream and downstream factors to improve health and well-being of New Yorkers. CHECW is comprised of the Bureau of Bronx Neighborhood Health the Bureau of Brooklyn Neighborhood Health the Bureau of Harlem Neighborhood Health the Bureau of Chronic Disease Prevention the Bureau of Health Equity Capacity Building the Bureau of Equitable Health Systems and the Bureau of Finance Administration and Services.

The Divisions Deputy Commissioner also serves as the Agencys Chief Equity Officer and over sees Race to Justice the Agencys internal reform efforts to help our staff learn what they can do to better address racial health gaps and improve health outcomes for all New Yorkers. The divisions Deputy Commissioner also serves as the Agencys Chief Medical Officer. The Bureau of Equitable Health Systems is the healthcare systems bureau of DOHMH situated with the Center for Health Equity & Community Wellness and supporting the strategic plan and vision of the Chief Medical Officer. Our mission is to apply policy evidence and practical expertise to improve equity in health care delivery at the individual organizational financing and systems levels. The Office of Health Insurance Services (OHIS) provides community-facing programs and on-the ground programmatic work that maximize health insurance coverage opportunities and increases access to social support services such as assistance with SNAP applications to address food insecurities for all New Yorkers.

The Bureau of Equitable Health Systems/OHIS seeks to hire a College Aide to coordinate phone referrals for the Consumer Contact Center.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
-Assist immediate supervisor to coordinate referrals from the Consumer Contact Center. Handle incoming calls for health insurance enrollment from the Aged Blind and Disabled (ABD) program referral line; State Information Line; Dental Line; New York State of Health (NYSOH) Marketplace Line; and Lead Capture forms.
-Assist non-English speaking clients utilizing the Language Line or speaking in the clients native language.
-Track completion of referrals; record incoming calls; and follow OHIS procedures by correctly entering consumers information in a timely manner on various spreadsheets.
-Participate in continuous job-based learning and keep current on tools technology and information needed to meet job performance and challenges.
-Collaborate with the Supervisor and management team on special projects as needed.

PREFERRED SKILLS:
Experience in customer service.
Excellent computer skills.
Experience working with the elderly a plus.

Why you should work for us:

-Benefits: City employees are entitled to unmatched benefits such as:
oa premium-free health insurance plan that saves employees over $10K annually per a 2024 assessment.
oadditional health fitness and financial benefits may be available based on the positions associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa tax-deferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
-Work From Home Policy: Depending on your position you may be able to work up to two days during the week from home.
-Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805 the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S. dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone regardless of age background or location can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition anti-tobacco support chronic disease prevention HIV/AIDS treatment family and child health environmental health mental health and social justice initiatives. As the primary population health strategist and policy authority for NYC with a rich history of public health initiatives and scientific advancements from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process contact Sye-Eun Ahn Director of the Office of Equal Employment Opportunity at or .

COLLEGE AIDE (ALL CITY DEPTS) - 10209

Qualifications :

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology computer science management information systems data processing or closely related field including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology computer science management information systems data processing or other area relevant to the information technology project(s) assigned including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Part-time