Infrastructure Support Specialist
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Job Summary
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Job Title: Infrastructure Support Specialist
Department: Client Experience Centre Technology Team
Reports To: CEC Technology Leader / EMEIA Technology Leader / Client Experience Centre Manager
Role Overview
The Bangalore Client Experience Centre (CEC) is a flagship hub for digital innovation immersive experiences and advanced technology solutions. We are seeking a highly skilled and proactive Infrastructure Support Specialist to manage maintain and secure the entire production infrastructure supporting the CEC. This includes Nutanix-based virtualization OpenShift clusters Dell Precision servers Netgear switches backup and storage systems and all AV rack room equipment. The role also covers user access security compliance and hybrid cloud integration. Additionally the Infrastructure Support Specialist will be responsible for maintaining and supporting the integrated Tech Lab infrastructure ensuring secure DNS network and firewall connectivity between the CEC Production and Tech Lab environments. The ideal candidate will have deep experience in enterprise infrastructure virtualization networking and security with a strong focus on operational excellence and compliance.
Key Responsibilities
- Lead the day-to-day operation monitoring and maintenance of all core infrastructure including Nutanix clusters (deployment upgrades monitoring troubleshooting capacity planning) OpenShift environments Dell Precision servers and associated storage.
- Manage monitor and maintain all Netgear switches and networking equipment as per the BOQ ensuring optimal performance uptime and security.
- Maintain and support all equipment and systems located in the AV rack room including servers network switches backup appliances and related hardware.
- Oversee the configuration patching and lifecycle management of all production servers (Linux and Windows) including control plane infrastructure worker GPU and AI model nodes.
- Administer monitor and test backup and disaster recovery solutions using Veeam Backup ensuring regular backup restore and DR testing in line with data retention and compliance policies.
- Manage user access permissions and security policies across all infrastructure components including Active Directory and DNS/DHCP using Infoblox as well as VPN/RDP gateways.
- Ensure compliance with EY security standards data protection policies and audit requirements; coordinate with global and regional security teams as needed.
- Support hybrid cloud integration (Azure) including DNS forwarding application gateways and secure connectivity between on-premises and cloud environments.
- Maintain and support the integrated Tech Lab infrastructure including monitoring of DNS network and firewall connectivity between Tech Lab and CEC Production environments.
- Manage user access security and compliance across both CEC Production and Tech Lab domains and organizational units.
- Proactively monitor system health performance and capacity; respond to incidents troubleshoot issues and coordinate with vendors for advanced support and warranty claims.
- Maintain accurate documentation of all infrastructure assets configurations network diagrams and change management records.
- Collaborate with AV application and development teams to support new deployments upgrades and continuous improvement initiatives.
- Stay current with emerging technologies best practices and compliance frameworks relevant to enterprise infrastructure and security.
Required Qualifications & Skills
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
- 710 years of hands-on experience in enterprise infrastructure support virtualization and networking (Nutanix VMware Hyper-V or similar).
- Strong experience with Nutanix clusters OpenShift or Kubernetes and Dell Precision servers (or equivalent enterprise hardware).
- Proficiency in managing Netgear (or similar) switches VLANs and enterprise network architectures.
- Experience with backup and disaster recovery solutions (e.g. Veeam) storage management and server lifecycle operations.
- Solid understanding of Windows and Linux server administration Active Directory DNS/DHCP using Infoblox and remote access solutions (VPN RDP).
- Knowledge of hybrid cloud integration (Azure preferred) security best practices and compliance frameworks.
- Excellent troubleshooting documentation and communication skills.
- Ability to work independently and collaboratively in a high-availability client-facing environment.
Desirable Qualifications
- Nutanix Red Hat or Microsoft certifications (e.g. NCP RHCE MCSE).
- Experience with GPU virtualization AI/ML infrastructure and high-performance computing.
- Familiarity with AV rack room environments and support for AV/IT convergence.
- Experience with compliance audits and security incident response.
What We Offer
- A dynamic and innovative work environment at the forefront of digital infrastructure and immersive technology.
- Opportunities to work with global teams and advanced enterprise solutions.
- A platform to influence and shape the future of client experience centre operations.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
IC
Key Skills
- Disaster Recovery
- Active Directory
- Production Environment
- OS
- Windows
- AIX
- Asset Management
- ITIL
- Linux
- Perl
- Java
- Business Units
- Uat
- UNIX
- Architecture
About Company
Bij EY Studio+ creëren we transformatieve ervaringen die mensen in beweging brengen en markten vormgeven. We combineren design, technologie en commercieel inzicht, aangevuld met EY.ai, een verenigend platform en aangedreven door ons volledige spectrum van diensten.
