Customer Support Executive (Fresher) Hyderabad Work From Home

Required Skills:

Opp. for Process Executive (Fresher) - Voice Process with a leading IT MNC Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500000 employees they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity efficiency and optimizing their technology investments. Job Title: Customer Support Executive CWR / CWR PE Location: Hyderabad (Work From Home) Employment Type: Full-Time No. of Positions: 30 Experience: 0 11 Months Notice Period: Immediate Work Mode: Remote (Work From Home) Shift: 24/7 Rotational Shifts with Rotational Offs About the Role We are looking for enthusiastic and dedicated Customer Support Executives to join team. As a Customer Support Executive you will be the frontline representative of our customer service team providing excellent communication and support to our clients and users. This is an exciting opportunity for freshers and entry-level candidates who are passionate about customer experience and service excellence. Key Responsibilities Respond to customer queries via phone email and chat in a professional and timely manner. Provide accurate information troubleshooting assistance and support to customers. Maintain a high level of customer satisfaction through effective communication. Handle inbound customer issues and follow up on requests through to resolution. Escalate unresolved issues to appropriate channels while ensuring proper documentation. Achieve daily and weekly performance targets. Work collaboratively with the team to drive quality customer support outcomes. Skill Requirements Excellent Communication Skills Strong verbal and written English. Customer support and service orientation. Ability to handle stressful situations with patience and professionalism. Positive attitude and willingness to learn. Good problem-solving abilities. Comfortable working in rotational shifts. Shift Details 24/7 rotational shifts Rotational offs as per schedule Requirements Open and receptive to feedback Graduate in any discipline Experience in Mortgage Loan Servicing preferably in Investor Reporting/Investor Accounting/Payment Processing US Mortgage Investor Reporting Experience

Required Education:

any graduate or post graduate