Sr Seller Experience Manager, Inventory Trust
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
The Selling Partner Trust and Store Integrity (TSI) organization is committed to ensuring bad actors cannot operate in our store while legitimate selling partners can start and grow their businesses without fear of disruption. Our mission is to build and maintain trust so that customers and selling partners across the globe have confidence in the integrity of Amazons store.
As part of TSI the Inventory Trust team is seeking a Senior Seller Experience Manager- to lead a critical program ensuring bar raising seller experience with Inventory trust appeals and processes. This role oversees the SX for enforcement teams terminal inventory actions and supply chain reviews. This role works across risk program and tech to create consistent experiences and earn trust with sellers through clear processes and communication.
Key job responsibilities
Program Leadership
Own SX metrics driving improvement across risk opps and tech
Drive program strategy and roadmap development
Establish and track program metrics KPIs and success criteria
Develop and maintain program documentation processes and best practices
Lead cross-functional initiatives across diverse multinational team
Seller Experience Program Management
Create durable feedback mechanisms to improve SX
Manage relationships with Legal Compliance content and investigative teams
Discover additional sources of seller feedback to drive systemic improvements
Drive process improvements to reduce appeals and false positives
Stakeholder Management & Operations
Build and maintain relationships with key internal and external stakeholders
Provide regular program updates and metrics to leadership
Develop and maintain dashboards for stakeholder visibility
Lead operational reviews and process improvement initiatives
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 3 years of supply chain experience
- 3 years of owning program strategy end to end delivery and communicating results to senior leadership experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As part of TSI the Inventory Trust team is seeking a Senior Seller Experience Manager- to lead a critical program ensuring bar raising seller experience with Inventory trust appeals and processes. This role oversees the SX for enforcement teams terminal inventory actions and supply chain reviews. This role works across risk program and tech to create consistent experiences and earn trust with sellers through clear processes and communication.
Key job responsibilities
Program Leadership
Own SX metrics driving improvement across risk opps and tech
Drive program strategy and roadmap development
Establish and track program metrics KPIs and success criteria
Develop and maintain program documentation processes and best practices
Lead cross-functional initiatives across diverse multinational team
Seller Experience Program Management
Create durable feedback mechanisms to improve SX
Manage relationships with Legal Compliance content and investigative teams
Discover additional sources of seller feedback to drive systemic improvements
Drive process improvements to reduce appeals and false positives
Stakeholder Management & Operations
Build and maintain relationships with key internal and external stakeholders
Provide regular program updates and metrics to leadership
Develop and maintain dashboards for stakeholder visibility
Lead operational reviews and process improvement initiatives
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 3 years of supply chain experience
- 3 years of owning program strategy end to end delivery and communicating results to senior leadership experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Kanban
- Forecasting
- Inventory Control
- Math
- Warehouse Experience
- Microsoft Dynamics Navision
- Warehouse Distribution Experience
- Computer Literacy
- Warehouse Management System
- ERP Systems
- Supervising Experience
- MRP
About Company
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