Technical Writer and Process Improvement Analyst TWPIA 25-33174

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Technical Writer and Process Improvement Analyst
Location: Long Island City NY
Duration: 6 Months
Interview Type: In-person

Note: The Pay Rate mentioned for the role is for C2C Tax Term W2 Rate will be different.

Job Description

Key Responsibilities:

Collaborate with IT teams to collect information related to current policies processes and systems.
Create clear well-structured and comprehensive documentation for IT processes and policies.
Analyze existing workflows to identify inefficiencies bottlenecks and opportunities for improvement.
Prepare and present findings and recommendations to IT leadership with data-backed justifications and proposed implementation strategies.
Develop and maintain knowledge base articles FAQs and user guides for internal and external audiences.
Create or update process diagrams using Visio or similar diagramming tools.
Maintain documentation repositories within SharePoint and ensure proper version control.
Act as a liaison between technical teams and business units translating complex processes into easily understandable materials.
Support change management initiatives by preparing training content communication materials or user documentation.

Qualifications:

3 years of technical writing experience preferably in IT or technical environments.
Strong understanding of process improvement methodologies.
Proficiency in Microsoft Office Suite including Word Excel PowerPoint and Visio.
Comfortable working with data with the ability to interpret analyze and visualize data for decision support.
Strong visual communication skills for producing infographics flowcharts and process visualizations.
Excellent analytical critical thinking and problem-solving abilities.
Strong organizational and planning skills with exceptional attention to detail.
Creative thinker with the ability to bring innovative ideas to problem-solving.
Tech-savvy with the ability to quickly learn new tools and systems.
Outstanding communication skills and a customer-focused approach.

Preferred Qualifications:

Experience working in enterprise IT environments or with service management platforms.
Familiarity with workflow mapping documentation standards or business process modeling tools.
Knowledge of SharePoint for document management and collaboration.

For more details reach at

About Navitas Partners LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Required Experience:

Job Title: Technical Writer and Process Improvement Analyst Location: Long Island City NY Duration: 6 Months Interview Type: In-personNote: The Pay Rate mentioned for the role is for C2C Tax Term W2 Rate will be different.Job DescriptionKey Responsibilities:Collaborate with IT teams to collect infor...