Customer Service Senior Specialist
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally.
Abbott brings a variety of expert viewpoints on new innovations insights and impacts that are shaping the future of diagnostics around the world.
Abbott Rapid Dx North America LLCs Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics (ARDx) Division. GBS has a global accountability to deliver an exceptional customer experience and create
business value through compliance standardization and data analytics. The GBS group fosters a collaborative team focused and winning environment where employees are accountable and encouraged to develop themselves.
The Customer Service Senior Specialist is responsible for the oversight of representatives who process inbound purchase orders in an efficient and accurate manner through multiple sources: Fax Email Esker Fax Automation EDI (Electronic Data Interface) and (CRM). This position is responsible for overall management of the department ensuring that the team meets or exceeds requirements standards and productivity measures. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott Rapid Dx North America LLC.
Duties and Responsibilities
Support the team of Order Intake and Data Entry Representatives provide leadership and guidance for all data entry staff
Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing data processed and implementing quality mechanism and controls
Work as a liaison with the Customer Service Support Sr. Specialist and Customer Service Management Team to ensure all escalated order issues are being communicated in a timely manner to the team in Orlando Florida.
Analyze internal operations and procedures and recommend proper changes as needed
Provide Training and Skill Development plans for all employees in department
Develop employees; assist with performance reviews and corrective actions when necessary
Execute applicable Quality System processes and monitor the accuracy of service provided
Communicate the importance of the Quality System to all employees and report on its effectiveness
Responsible for Customer Service Team Lunch Break and PTO schedules
Support Sarbanes Oxley (SOX) compliance
Other duties as assigned
Key Position Competencies
Customer Focus
Delegation
Developing Direct Reports
Directing Others
Functional/Technical Skills
Priority Setting
Problem Solving
Process Management
Minimum Qualifications
Must be proficient in MS Office including Excel Word and Outlook
Must have good keyboarding and typing skills
Must be able to multi-task and meet deadlines
Must have strong analytical and problem-solving skills
Must have excellent interpersonal skills
Must be able to communicate professionally
Education & Experience
Must possess at least College/Bachelors Degree
Order Entry or Data Management work experience required
Knowledge of SAP or ERP applications preferred
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
RMDx Rapid and Molecular Diagnostics
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
